Archies — Mishandling & Carelessness during packing of gift items

Hi, On Friday (20/09/13), I had bought a showpiece item ( a dog statue inside a bag) & asked the Archies team to packed it properly & take precaution as the gift will be couriered outside Delhi. The Archies people gave assurance that the gift has been packed properly. Yesterday, the gift reached to its destination & to my dismay, I got to know that the gift was completely broken & received in many pieces. I was utterly shocked as it was a birthday gift. It was totally carelessness on the Archies team to have taken the situation so lightly when I had stressed upon repeatedly that it will be delivered outside Delhi. I want an immediate redress to my query. If not taken action, then please refund the money immediately incurred in buying the gift. Suman Noida.