[Resolved]  Asianet Cable Digital — Dr Pradeep

Address:

Thrissur, Kerala

Respected Sir,
I am Dr.K.Pradeep Kumar, consultant plastic & microvascular surgeon , Elite hospital, Thrissur. I had been asianet cable TV and broadband dataline subscriber for 2 years when I was at Kottayam. [probably provided by 2nd party] at Ghandhinagar, near med college, Kottayam. When I was settling down at Thrissur in december 2008, they refused to transfer my connection / did not refund my deposit.
later after coming to thrissur, I got both asianet cable TV connection and Dataline connection in december 2008. later i had taken an additional digital TV connection also.
Asianet dataline prepaid PTR309
Asianet digital TV code HA 01020226
Mobile no [protected]
usually I take a 1 yr connection

Address

'Kunki' , T C 50/47
Haritha Nagar, Punkunnam
Thrissur

Asianet dataline services has been very excellent, except the person who comes to collect the money when renewal is due refuses to give me a bill [ even though he had a bill book with him ] . I had to plead with him to give me a bill [ A person with speech difficulty probaby cleft ]. still I find the service very good. prompt response to very rarely arising problems.

Asianet digital cable services were excellent upto 6 months back, except , 2 episodes, when I asked for a change of remote control willing to pay for a new one, I was given a broken / repaired one and the delivery person told me that stocks were not available and promised me to replace it with a new one in few days. He was not to be seen again ever though I called up the cable services repeatedly.
For the past 6 months asianet digital cable services has been horrible
no displays and shows only searching for frequency / freezing of channels. every complaint is promptly responded to on my mobile within minutes with a message and ticket no. BUT earlier it used to be attended to, now nothing happens.

On[protected], I got a call from a lady with asianet digital cable , Thrissur, telling me that I havent paid for my additional connection for the previous year.
I told her that it was not right to bring up such discrepencies [ a mistake from her side] and asked her to give me full details of payment and to told her to clear all payment dues if any, which happened due to omission on her side , and collect it from me after giving me the bill for the same. within 4 hours [rapid response I would say] a person came to collect money from me [ collected rs 1080 from me ] . I told him please do not come with such things again and collect from me now if there is any thing remaining to pay . He told me that I've paid everything for subscription until april 2011. and gave me a ledger folio of all transactions. copy attached / copy of bills paid for last year attached

He also gave me a bill for the money I paid for 1 yr before, on my insistence. [ no use since I had already filed my IT returns for that year]

Now past few months I get routine calls from cable provider telling me sir, you have not paid for your connection please do so now we have attractive offers.

Even 2 fellows came on an autorickshaw outside my gate and asked me whether you have paid for your connection , stood outside the house for a long time inspecting the cables [ when at that time nothing was wrong at that time with the cable connection ] - not expected of a corporate like yours.
Also frequent are calls telling me asking me have you paid your bill ? since you have not renewed , renew now , we have good offers if you take connection for 1 to 3 yrs.
VERY VERY FRUSTURATING especially when I am busy in the operating theatre doing microsurgery. one episode happened only this very month when I was operating on a very small child with hectic bleeding . I had expressed my displeasure at that time. After that episode the cable services have been so bad that I do not have words to express it.
After that episode I thought that I shoud let the matter known to those at the head office in asianet. I repeatedly called the customer care [protected] and asked for the vice presidents number. no one would give me the number.very well run corporate . I had repeatedly called this number and asked for help explaining my problems.

One person called VYSAKH was very responsible and gave me the no. of one Mr. Gopalakrishnan - [ the most irresponsible person whom I've ever talked with in my life], I was told he was incharge of thrissur operations .I was given his no [protected].
I called him on[protected], he told me I'm in Palakkad now , I shall you tomorrow morning at 10 am. Next day I waited until 5 pm, no response. I called him again he responded in an irresponsible manner asking wheather I'm calling from shobha city. then he told me that he was in a shop in palakkad and gave me 2 nos to contact. 3015500 & 3015501 , [ were not excisting / did not respond] , when I asked him the vice presidents no he responded in a sarcastic tone telling me that the vice president wont do anything he will just ask you to contact me [ gopalakrishnan].
I then called customer care and was attended by a Mr.Mithun, on 18-11-10.
he reassured me and told me that the matter would be taken up immediately. I again waited for few days , complaints still persisted. Now for the past 3 days the problem with my main connection has resolved but my additional connection is not receiving any channels. repeated complaints received the following messages
11-11-10 warranty of digital set top box is over pls contact AMO [protected]
for attractive AMC offer - contacted no . no reply

I contacted customer care told him about message and asked him what to do, he told me he would follow up the matter and let me know.

later I received the same message on[protected].
when i called customer care received a message complaint registered
ticket no HA 01014326

2 days back when I called up customer care [ Nirmal ] , and told him i need to talk to someone responsible , he told me courtesly that the matter would be solved the next day.
I had requested him to terminate my connection and I would opt for some other cable connection , he assured me that matters would be solved.
The next day some people from asianet did some work and THE MAIN CONNECTION PROBLEM WAS SOLVED, THEY LEFT SAYING THAT THE ADDITIONAL CONNECTION PROBLEM CANNOT BE SOLVED.
they had asked me to contact them, when I called customercare they told me there was some problem and the same would be solved the next day. today they had worked in cables outside my house but no one contacted me or told me what is wrong. today there is nothing no channels on my additional connection
Today 25-11-10, I talked to Mr.Harshad, customer care and told him the whole story , Also told him i would send mails to corporated office by 10 pm if I do not get a response , at least a call from whomever is responsible .
I received a message no picture complaint registered ticket no 01014514

I am writing this mail out of frusturation, and as a last resort. I do understand difficulties of running a large corporate like yours, that's why I restrained myself from contacting the corporate office for so long.

I PERSONALLY DO NOT WANT ANYONE NAMED OR UNNAMED TO BE PENALISED OR FOR THAT MATTER HELD ACCOUNTABLE.

Everyone in customer care no [protected] have been very courteous and well mannered

attached copies ledger folio provided to me and copies of bills paid this year.

But I didnt have any other option. please get my problem solved. If there is any money to be paid [ due to anyones fault ], I am ready to do that. If any dues pls tell me and collect it from me.
Still if these are not possible pls tell me how to unsubscribe, I shall opt for some other cable connection. Even though I have paid money for subscription until april 2011, I do not want any refund, if there is no more trouble

Belive me , in all hospitals I visit, in the doctors room when the topic of cable connection comes up every one has very sorry things to say about asianet cable .


Thanking you,
yours faithfully,

Dr.Pradeep Kumar [protected] , [protected]
Consultant plastic, cosmetic, hand & reconstructive microsurgeon

Sushrutha Institute of Plastic, Reconstructive & Aesthetic surgery
Elite mission hospital
Thrissur
[protected]@yahoo.co.in
[protected]@gmail.com
www.thrissurplasticsurgery.com

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Mahesh Kumar , CEO
Vinod paniker, exe VC
Satish Kumar , senior VP
Rajeev, ex VP
Sankaranarayanan, Exe VP
Narayanan, Senoir VP
Sekhar, CTO
Vincent, Pro. Adv
Sasikanthan, CS
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