[Resolved]  Ava Merchandising — Order Not received - False Commitment

Hi,

I have placed order an for Louis quartz watch and Verona trolly bag on 3rd of December' 07 and my order# is[protected]. Today is 13th of Jan'08 and I have not received the my order. Whenever I try to contact them they give false commitments and give me false excuses. Summary of calls made to AVA:
25/12/07 - Sudhir
28/12/07 - Rosita
2/01/08 - Shashank
3/01/08 - Don't remeber the name (provided me the docket# for courier company)
7/1/08 - Meenakshi
7/1/08 - Lalit (Floor Manager - committed that I will receive the product by Thrusday)
11/01/08 - Gopal
11/01/08 - Inderpreet
11/01/08 - Gaurav
11/01/08 - Ashish
12/1/08 - Manish (provided me the phone# for courier company)
12/1/08 - Meenakshi
12/1/08 - Rajesh

Even after making so much call to them I haven't received the product. On 3/01/08 they provided me the docket# but they didn't provided me the courier company phone#. I tried to get the number from them but they never provided the courier company number and luckily today I got the number for courier company. The strange thing is that courier company is telling me that they have not received any shipment from AVA Merchandising.

When I am asking to refund the money they are saying that it will take more than one month to refund the money so it would be better if you wait for the product. I do not understand it takes a minute for them to charge the money and it takes a month to refund the same money. I have paid my first installment to the bank but I haven't received the product. One more intresting thing that they are charging me Rs 250 for the delivery and they are taking ages to deliver the product becuase I paid the delivery charges.

I had a word with their Floor Manager - Lalit who committed me that I will receive the product by Thrusday but again that was a false committment. I have been trying to get a hold of Lalit but now he is not coming on phone or his Agents are making excuses.

Please help me and provide me a solution!

Regards,
Abhinav
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Aug 13, 2020
Complaint marked as Resolved 
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You belong to which city.I have also placed an order on 19th of Jan. What is ur city?

Thanx
Kshitish
Hi,
Have you received your pruduct by now?

Regards
Santanu
My name id pradeep .I had placed an order on 28/01/2008
and today is 26/02/2008 but yet the product has not been delivered to me.I had placed the order of digilife camcorder but every time when I call them they always give false excuse and dont't reply seriously.I am thinking to file a case against them
I totally agree. I have also not received the order. it is really rediculous
COMPALINT AGAINST AVA MERCHANDISING FOR NON DELIVERY OF ORDERED ITEM AND FALSE COMMITTMENTS

I had placed an order for MONALISA PEARL SET ON 27TH JANUARY 2008 VIDE ORDER NO:[protected].

THE DETAILS OF MY CONVERSATIONS WITH AVA ARE AS FOLLOWS:

14TH FEB: DIPALI: SAID THAT THE PRODUCT WAS OUT OF STOCK AND WOULD BE DELIVERED WITHIN 5 WORKING DAYS (IT IS 2 WEEKS NOW!!!!)

28TH FEB: DEEPTI : SHE SPOKE JUST LIKE A PARROT THAT SHE WAS SORRY AND IT WOULD BE DELIVERED WITHIN 5 WORKING DAYS (SHE DISCONNECTED THE PHONE!!!!)
28TH FEB: DIPALI - SHE KEPT ME ON HOLD FOR 15 MINUTES

IS THIS CUSTOMER SERVICE AVA PROVIDES.

I AM NEVER EVER GOING TO BUY ANYTHING FROM AVA AND WOULD DISSUADE ALL MY FRIENDS AND RELATIVES ALSO FROM BUYING.
I have ordered for Kitchen Queen (Product Code-826) and have received it yesterday. Before ordering the same i had spoken to one of your representative in AVA Merchandising (name unable to recall) and enquired about the product mentioned above. I specifically asked if i can cook rice and pulao and she confirmed the same. But when i received the product i find the lower trays are perforated and not fit to cook anything. I am sorry to say that i have been misguided by your representative. Now it seems that the product is of no use to me. There is also no demo guide. How could you be so callous to your customers? Please see to this and resolve the problem.

AVA merchandising — Order Not received after more than a month

I ordered Louis his and her watch on 14-feb-2008. First of all there was double debit on my HDFC credit card because of mistakes from Amit and Vinayak, Then i have to followup with Ms. Ritu -senior to get complain addressed, she has send mail saying it will be credited back to Card in 10-12 days but till today it's not been credited. Next i have not yet received product in spite of following up everyday(i have talked to almost everyone in call centre). There answer is only one -- it will be delivered as soon as possible.
This is not a first instance with AVA for such lapse in committed deliveries, I have tried to find out on website any option to raise this concern to Sr. Management but couldnt find any details.
Please help me in getting the details.
Thanks,
Pruthviraj
I have ordered a Louis wrist watch on 15th Feb..... still haven't received the watch.
Whenever I call them, I get the same reply... "Product not available" and "you will get it within 5-6 days."
I am 100% Agree with you, Now one new thing I want to share with you.

I flied from Delhi to Jabalpur on Air deccan flight number 505 dated 12/03/2008, my seat number was 7D. I purchased GS sun glass on inflight auction. I paid Rs650.00 cash to the crew Name Megha and I got receipt for the same. The receipt number is 406944 by AVA.
The intresting thing is when I want to know about this international brand "GS" as I was not aware of this new brand. The official website of Giromy Samony says they are not manufacturing any sunglasses as the product is not in their product list. When I furthure searched the GS sunglasses I found some Giromy samoni Pvt limited in Devli village (New Delhi) and another one is in Tuglaka bad. I was cheated on brand for less.

Dear friend please dont purchase any thing from Airdeccan flight or AVA merchandising pvt ltd. It is a cheat.

Monalisa Pearl Set--AVA Merchandising — Set not received

order was placed with AVA ON 6.2.2008 FOR THE PEARL-SET.Till date the set not received. Ref no.[protected] and Blue Dart no.[protected]. Various complains over phone did not yield any results.The sum Rs. 490 has been debited in my citi bank statement of February 2008. The product code is 802.
I was also cheated by AVA. I had ordered a Monalisa Pearl Set and I received the courier on 20 Mar 08. When I opened the box, box is emtry and there is no Monalisa Pearl Set.

I sent a mail as well as spoke to various AVA customer service (include Shveta who is their supervisor). My order ref. no is[protected]

She promised me to investigate and get back to me by Thursday, 27 Mar 08. (In all complaints against AVA, I see that every one is promised that Thursday some action will be taken)

Today is 2 April 08 and no response from them. When I called them, same answer that they are looking into it.

I am going to file a compliant against AVA in Consumer Court as Stanchart has already deduced the money from me for this set.

Regards
Nisha

AVA Merchandising Pvt. Ltd. — supply of sub standard product

Amit kr basu of Kolkata had ordered AVA Merchandising Pvt. Ltd. for a Nokia mobile phone, but they supplied a Nokia N70 p after taking the order of Nokia N70 M (music version).

Monalisa Pearl Set — Earnings Damaged twice

Order No:[protected]

I have placed the order in the month of Janyary 2008 for Monalisa Pearl Set and Louis Quartz Wrist Watch after that I have received Monalisa Pearl Set but earings were damaged, after the compalin the same was replaced in February 2008 but even that was damaged. Phtotgraph all 4 damaged earings were emailed to yoru comapny but but it seems that company's policy is not to reply to the customer. AVA comapny takes full money for the product and deliver the damaged product. Since January 2008 I must have done atleast 50 calls till now but still my problems is not resolved. Is their any responsible and sensible person in the company who can talk to the customer. One Mr. Ravi floor manager had promised that the replacement of third set of earings will be sent within 15 days but that is also false, he has even not botherred to ffed the same in the system and all the new staff who picks up calls in your call center are not able to reply the customers. I want to ask your Managing Director that is this your company's policy to harrash the customer. I have now decided to move to consumer court in Mumbai against your company for which all the expenses will have to born by your company.
I placed order to avamerchandising "order No[protected]" I didn't get the order no. until I dint call them three times. My amount was debited from my creditcard. When I called to customer care for the status of the order this product is not yet dispatched, even after one month. Whenever I am asking the status their answer is like this only these people are not even clear when they dispatch the product and not even creating complaint for my problem. I am calling them and they disconnect the call or not respond the call. I want this money immediately.
Yes I am also 200% agree this. I am one of the victim. Even they are selling now also. Their job is cheating others only.

Monalisa Pearl Set — Order not delivered yet to me

Hi,

My reference ID is[protected]. Around two month ago I orderd for Monalisa Perl Set which is not yet deliver to me. In this regards I got a msg from AVA "ur order has been dispatched via vide AWB No. [protected]. expected delivery date 13 Apr 2008. For tracking visit www.bluedart.com" on 6th April 2008. When I tracked my product on Blue Dart site, I found that product was deliver to someone esle instead of me. Immediately I called customer care and intimate the issue. They said that they will contact the bluedart people and track the order and they will redispatch the product. they assure me that I need not to woory and I will receive my product by the next week. I wait for one more weak then call...each time I call I get same answer and excuese like earlier that they are co-ordinating with the bluedart, you will get your product by the next week. I have called several times say 20 times...but no result at all... Now you tell what should I do????????? Should I forget the order or call every week!!! If I'll not receive my product still I have to pay the EMI?

I request you to please look into the matter make me available the producat ASAP. Your quick response in this regard would be higly appreiable.
Dear All,
I've also in your group. I've ordered Philips DVD home theater for Rs. 6990/- and one Reebok sport bag cost of 500/- in the market but they calmed as cost of 1000/-. I booked the order on 14/10/2008 and received after 1.5 month on fallowed up regularly. The product was in damaged condition. Immediately I had contacted them with in 24 Hrs. and the told me go to nearer Philips service station.

When I went to service station he just denied taking the complaint. Again I called to AVA and they arrange for pick up. After fallowed up for last two month I received it yesterday but it was in worst damaged condition. I really got fed up. I warn them for consumer court the just took it cool. The same set of people which is mentioned in Abhinav's reply above was there. The language they are using also very arrogantly.
Really AVA is the big cheater & we need do something to save other future customers money. I am now getting the refund (don't know within how many days/months).

Regards,
Yashwant
My order no. is[protected]

AVA Merchandising Pvt. Ltd. — Product not yet replaced.

Hi,

Reg :Order number :[protected]
Product : Sony ericssion P990i

I got this product in end of July 2007 and after some month i faced problem on keypad.I went to sony erricssion showroom but they are helpless because this product is not from India.After that i called you on 25 November 2007 and i got responce from your side that we will replace the product .. But uff, for picking my product i have to call n number of times from November to Feb after that they pick my product.

Now in the same situation i am to getting my product back i am calling you each week and i am getting same news that you will get this product in 4 to 5 working days with some reasons.

I talked many persons like Vandana, Aman, Amit, Gopal, Amit arora and more (not remembered all names).Also today to Rohan and same answer we take this as high priority list and i promise you will get product in 4 to 5 workid days.

Before that Amit arora on 29 Apr 2008 on anycase you will get before 9 May. but still not :(

Can any one tell me why u all are doing like this.If i purchase a product from you because i need for it but from 6 to 7 month its with you then why should i purchase anything from you.I think why i ask for replace, for this i called you itself of Amount more the some Rs, 4000.

Anyway just tell me when i can get my product back or it is possible from your end or not.

M Singh
I bought GS sunglass from Air Deccan flight Hyderabad - Kochi in april 2008 through auction @ 650. The brochure distributed in flight claimed that it is an italian unisex UV sunglass. On searching internet I found that it was manufactured somewhere in Delhi or Jammu.

Has airdeccan flying so low below Indian railway by allowing cheating vendors to loot passengers?

I wanted to buy that Ganesha Diya, fortunately I didnt buy it.
dont beleive AVA people they are fake, make sure u immediately file a complaint at your nearest consumer forum and get your product or money along with a suitable compensation, i have done the above and got my product along with my compensation, dont wait sue these people.

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