Axis Bank Limited — Amount debited without my authorisation | |||||
HI This is Ramana. I have a bank account with Axis Bank. On June 07, there was a debit of Rs. 76000 in the midnight, for a trasnaction regarding which I have received a sms alert. Hwoever, I have not amde any trasaction neither I hjave authroised anyone to perform the trasnaction on my behalf. Further, on the enxt day by the time I realised this issue and reached the bank, there were couple of trasactions and all of them put toegehr ampunted to Rs.150000/- which was debited from my acounts. IO have raised this issue immediately with Axis Bank and till date they could only pay back Rs.76000 into the account. The balance amount is still pending from the bank's end. I am completely dependetn on these savings and failed to realise that the bank is taking such a long duration for paying back my money to my account. I have approaached the ombudsman and uinfortunately there is no progress from that front too. In this regard, I would need an immediate response from the Bank as this is a complete failure of customer service and reliability when the bank does not have control on the funds of the customer..... My contact are given below : Shesham Ramana Mob: +91 [protected] Was this information helpful? | |||||
 3 Comments | |||||
Comments
Thanks for responding to my email.
However, I would like to bring to your notice that all the monies deposited in my account by me is my hard earned income and I depend on the monies received from playing instrumental music and do not have any fixed income.
The transactions are worth of around Rs. 50, 000/_ which were saved with your bank with the faith and trust that they would be in safe custody. However, lack of protection of my funds with your bank indicates that I can longer trust the banking systems and my interest as a customer had no say and protection.
I don't understand how the transactions were allowed by axis bank though I as a customer has not allowed or authorised them.
I would need you to take immediate action in crediting the funds back to my account else we will have no option except for going through the legal process under consumer protection regulations.
In view of the above, need an immediate action
Thanks
Shesham ramana
However, I would like to bring to your notice that all the monies deposited in my account by me is my hard earned income and I depend on the monies received from playing instrumental music and do not have any fixed income.
The transactions are worth of around Rs. 50, 000/_ which were saved with your bank with the faith and trust that they would be in safe custody. However, lack of protection of my funds with your bank indicates that I can longer trust the banking systems and my interest as a customer had no say and protection.
I don't understand how the transactions were allowed by axis bank though I as a customer has not allowed or authorised them.
I would need you to take immediate action in crediting the funds back to my account else we will have no option except for going through the legal process under consumer protection regulations.
In view of the above, need an immediate action
Thanks
Shesham ramana
no responce from both side's
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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We regret the inconvenience caused to you.
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Regards,
Amit Shrivastav
Customer Service – NRI
Axis Bank