Axis Bank Limited — DEBIT OF EXCESS AMOUNT FROM SALARY SAVINGS ACCOUNT

Address:

North 24 Parganas, West Bengal

Dear Sir,



Please refer to the above subject



(1) On 07 April'10 while withdrawing cash of Rs. 5000/- from ATM at Barrackpore it

showed transaction failed.



(2) When I tried to withdraw cash of Rs. 5000/- for second time from same ATM then it was

successful transaction.



(3) After cash withdrawal I received an SMS on my mobile phone about my second

transaction through ATM which was successful.



(4) For the first failed transaction no SMS received on my mobile phone.



(5) I was astonished to see on internet banking that for the first failed transaction of

Rs. 5000/- an amount of Rs. 5000/- was debited from my account in addition to

successful transaction of Rs. 5000/- which was also debited from my account.



Following are my queries regarding above mentioned points for your necessary action from your end please :



(1) I have ECS scheme for billing from my same account, in case if ECS comes for

clearance from my account and due to that transaction, which was failed and

amount was debited and because of this if ECS returns back due to insufficient fund then who will be responsible and who will bear the penalty for return of ECS.



(2) Why this amount has not been returned immediately in my account.



(3) Why it is getting delayed i.e reversal of amount of Rs. 5000/- which was debited from my account for failed transaction.




Following are my account details :



(1) TYPE OF ACCOUNT : SALARY SAVINGS ACCOUNT



(2) ACCOUNT NO. [protected]



(3) BRANCH : BARRACKPORE, BARRACKPORE SHOPPING ARCADE,

4, S.N BANERJEE ROAD, NEAR CHAMPA CINEMA HALL,

BARRACKPORE, KOLKATA-700120 ( WEST BENGAL )



I request you to investigate this matter for reversal of amount of Rs. 5000/- in my account at the earliest please.



Thanks and regards