Axis Bank — Net Banking & SMS Banking Department of AXIS BANK really sucks.

Address:

Mumbai City, Maharashtra

Net Banking & SMS Banking Department of AXIS BANK really sucks. On top of that the customer service team which is based in Chennai doesn’t know what to do.
Since 10th June, 2013 I am raising complains and still it has not been taken care of. I have launched a complain in Customer Service on 10th June, the complain no is 7776679, which was suppose to solve by a TAT of 72 hours which not happened. Again I raised a complain on 21st June and the complain no is 7825156, where I spoke to the floor Manager Mr. B Sebastian and he has assured me that this will be rectified by Monday and he will call be back on Monday. Still No reply and no solution.
Again I called up customer service department on 24th June where I talked with Mr. Ashok P, Mr. Bhrat P (Floor Supervisor), Mr. Sibachandra and Mr. Kartik Sundaram (Floor Supervisor), out these Mr. Ashok P was very rude. He was not ready to transfer the call to Mr. Sebastian and keep on arguing.
It’s really pathetic service of AXIS Bank, where customer is facing problem since 10th June and has not been taken care by concern department. Even not a single call from the technical team to know whats the exact problem and sending me irrelevant emails and asking my details and phone number again and again.
I am taking this matter to consumer forum and all, because now it’s enough, since 10th June you guys had 14-15 days for the resolutions but you can't able to solve it. So it’s better close the account with AXIS bank and back with someone else who can give quick resolutions. As no one has so much of time in writing big emails every other day and calling customer care and wasting half an hour on daily basis. So it will be better to get out of this.
My Details:
My Account No is [protected].
Customer Id:[protected].
Mobile No: [protected]
Bank: Axis Bank Branch: AIROLI City: MUMBAI State: MAHARASHTRA
IFSC Code: UTIB0001564
MICR Code:[protected]
Branch Code: 1564
Address: GROUND FLOOR, SHOP NO. 6,7,8 & 12 SHIV SHANKAR CHS, SECTOR NO.6, AIROLI, NAVI MUMBAI, DIST. THANE, MAHARASHTRA, PIN 400708