[Resolved]  Axis Bank — Complaint against your bank for harassment & misbehavior.

Address:

Gautam Buddha Nagar, Uttar Pradesh

Dear Sir/Madam,

I would like to bring to your notice that on 09/03/2011, when I was not at home, Mr. Abhishek (Mob # [protected])Mr.Yashwant &Mr.Neeraj Yadav (M0b #[protected]) from your Vikas Puri Bank, Delhi came to my house & threatened my parents with loud abuses. I would request you to look into this matter on urgent basis and make sure that Mr. Abhishek of your bank does not create a ruckus here or else I will be compelled to lodge a police complaint. A person who holds the position of the head of a department does not behave in this uncouth manner. My parents are both medically unfit. I surely do not expect this out of your bank. I have made a complaint at your customer care (interaction id # 1515839). Secondly I spoke to Mr. Milind Yadav, Asst Manager at your Grievance Redressal Cell, Mumbai. Who had made a conference call with Mr. Abhishek the head of collections in Delhi. He threatened to bring a lawyer with him on 11/03/11, to my house. I tried to explain the whole matter to him which he just refused to listen and threatened to go legal. My father suffered an asthma attack as soon as they left.

Attached is the copy of settlement letter of my Credit Card # [protected] alongwith the receipt bearing# 212190 dated[protected]. I made cash payment against 3 installments of the settlement letter and your executive said he would collect the 4th installment after three months when it is due. Upon repeated reminders to your bank, they kept on saying that they were sending someone but they did not. Then after a month went by, due to some unforeseen circumstances, the money was spent on medical expenses for my parents.

Your bank people harassed me at my workplace due to which I lost that job. So I could not arrange the remaining balance. I tried applying for a loan but your bank had put my name in CIBIL & was unable to get any loan till date. However if a small loan can be arranged I would be able to clear off my debts. I am not that kind of a customer who denies to pay the balance amount & I have all intentions to clear this up as soon as I can arrange some funds as I am the only earning member in my house with both my parents dependent upon me. Ms. Sakshi who understood my problem and was willing to co-operate with me was transferred to some other department before resolving my case.
Kindly look into this matter on Urgent basis and resolve the matter .

Ayesha Jitendra