[Resolved]  Axis Bank — not providing transaction id for deposits

Address:

Karimganj, Assam

I make regular purchases through the internet and regularly visit Axis Bank, Karimganj, Assam, Branch and other banks for making cash deposits on the accounts of various sites. It is a pre-condition by various websites that after making payment, to track the transaction, the Transaction ID is to be communicated to them within generally 24-48 working hours of placing the order as huge transactions take place in their account and they cannot track any individual transaction without the ID. Accordingly, after making the deposit myself, I generally ask for the Transaction ID of my transaction so that my order gets conveniently processed thereafter. So, while making transactions through Axis Bank and other banks, I use to obtain the Transaction ID while making payments and that was regularly given to me as I am the person making payment and as a customer and a person making payment, I may always ask for and get that so as to prove the authenticity of the transaction as asked by most of the people.

On 03/03/2012, I went to Axis Bank, Karimganj Branch, to make cash deposit of Rs.2,007/- to NINETY NINE LABELS PVT. LTD.,having their account at Saket, New Delhi, for some purchases made by me. Like previous accassions,I asked the person dealing with cash on that day, Mr. Riku Ali Ahmed to give me the Transaction ID after the amount is deposited, but he refused to give that to me saying that the Transaction ID is a private thing . Then I again requested him telling him clarifying that as I am the person making payment, I have the right to get it and I always used to get that from all other banks including this bank when other officials are present at the cash counter,he first refused and then gave it and also told me that if I want the Transaction ID, I have to be an account holder in the bank, otherwise he cannot give it to me.

Thereafter, on that very day, I tried to meet the manager of Axis Bank, Karimganj Branch to intimate the matter to him and to seek clarification, but he was not present and the staffs asked me to talk to their Manager-in-charge Mr. Sanjoy Nath.

When I went to meet him, I was asked to wait for sometime before I could meet him, as he was taking lunch, though it was only around 11.45 a.m. at that time and I had nothing to do but wait. After sometime when Mr.Nath came and I sought a clarification, he echoed the thoughts of the cashier Mr. Ahmed and told me that the Transaction ID can in no way be mentioned to the person making payment himself. He also told me that if I want the Transaction ID, I have to be an account holder in the bank, otherwise he cannot give it to me. He was most reluctant to show me any circular or direction by the bank to the said effect on my asking to do.Then I got very surprised and embarrassed by their clarifications and asked for the contact nos./details of the higher officials to seek clarifications. While, I was just about to leave, he noted down my mobile number and told me that he would talk to the Saket, New Delhi branch where NINETY NINE LABELS PVT. LTD are having their account and only if they permit them, only then he would give me the Transaction ID for the next payments made by me.


As everybody knows, a Transaction ID in a particular branch proves the authenticity of the transaction made and can only reveal the amount deposited to a certain branch by any person to another individual. There may be reservations in mentioning that to others not associated with the transaction but not the person making/receiving payment.I never even expected in my wildest dreams that a bank can refuse to mention the Transaction ID to a person who has himself made payment to an account.

Thereafter, on[protected], I again went to the said bank and made a deposit of Rs.599/- in the account of NINETY NINE LABELS PVT. LTD and while asking for the same, again the manager Mr. Sanjoy Nath misbehaved and when I spoke about the earlier complaint, he felt
reluctant about the same and rather made fun of me in front of his staffs. I really felt greatly insulted and thereafter, after making a written request for the circular/sub rule of the bank, etc, and referring to my earlier query, I left the bank. But, I am still to get a reply of the same.


As a result of this, like previous occasion, I had to suffer great difficulty and my amount remained blocked for a long time and I am still to get the payment of the same. So, please take necessary steps so that I may be saved from any further embarrassment in future and also let me know about any related circular/law/sub-law and for this act, I shall remain evergrateful to you.