Axis Bank Saving Account — Saving Bank account issue

Worst service. The Branch Manager of Axis Bank (Pumping Station, Nasik) is a complete on the chair. While opening account, they talk so sweetly and run behind us as dogs and I had confirmed about Pass book, they said anyone from family can come and collect it from Branch. Now I am in Mumbai for health treatment, and these people are saying I need to personally attend the bank and collect the Pass Book. Bloody on the Branch managers face. I will publish this all over the internet.
If any Axis bank officials can solve this - Contact me - [protected]