[Resolved]  Axis Bank — Unsatisfied customer service on toll free

Address:

Kerala

I hold a corporate salary account in axis bank for more than 4 years now. I was extremely satisfied with their service and offerings until a year back. The below incident was so much disturbing me on the fact that a behavior like that is never expected from a person or organization which served you, once, better.
For the past one year i have been seeing some amount being debited frequently, [Monthly] from my account. The amount sums up to 1000+ during this period of a year. I didn't notice this earlier because i never checked the transactions due to the trust in the bank. But when i saw it last month i was curios to know why the amount is being debited. So i called their customer service on toll free [protected]. First a lady picked up and she finally came up with the update that the amount is deducted because i had ATM transaction from other bank ATM's for more than 5 times in month. One of the offering that Axis bank had for corporate salary account is "Unlimited free other bank ATM transactions". Please see the link http://www.axisbank.com/corp_interface/CTS/CTS.html . But she kept on arguing with me that there is no such offerings at Axis bank. Either she is spoon fed on what to tell or She doesn't even know anything other than what comes out of the Computer in front of her. So i decided to drop and told her i will call someone else. Then i called a second time on the same number, this time a guy picked up. i repeated the same to him also. I also confirmed that there are a few other of my colleagues who also have the same "Gold Debit card" and none of them had this problem. this guy was so arrogant that as i was telling this to him, he didn't want to hear what i have to say. He kept on telling me same thing again again and again. At one point he muted his phone and i can't here him no more. I kept on asking if he is there for next 5+ mts. finally i said i won't drop this call until u pick it up and talk to me. Then in 2 seconds i heard the call disconnect tone.

One thing i want to bring into notice is , this i pure form of cheating. If you can't keep our money safe just say it open. I had better banks outside. The only reason i stay with you is because of the credibility you built in the first three years. But you just crushed that in one phone call.