[Resolved]  Bagit Today — Bagit today - Delayed delivery and refund

Address:

Chennai, Tamil Nadu

Delayed delivery : Billing ID [protected]
I have made a purchase online with Bagit today on 23feb 2011 for JPearls Jessy Set and made a payment of INR 1529 through my credit card for which i am yet to get delivery. Whenever i call to check status they have provided a complaint number every time and a deadline of 48 hours. No change in status till date. As i have read in other complaints initially they said it was not updated in he system but later said they have marked for express delivery within a week (told to me on 21-mar-2011 complaint ref 92296)

Order booked and payment made - Order cancellation :
Oder number 619354 Booking mail extract below
"Thank you for your order. We wish to inform you that your order has been put under
process with order no TRNPL/DLI/10-11/307635. The order value is Rs. 23999 Order Date is 26-FEB-11 and Activity is TELESALES. You will receive an email and a sms with your despatch details soon."

I had proveded them the authentication code as they were not able to see payment. Based on that they had proceeded with the order . Same day,I had cancelled this order on 23Feb11 during verification call itself looking at the number of complaints filed against Bagit today.
I have checked with my credit card bank they said the Bagit has claimed payment. It has been more than a month no update on the refund and i have even paid my credit card due for this amount.

I have been mailing and calling them for these order numbers and wasting a lot of productive time and money on this. I wold be happy if any solution is provided to me at the earliest.

Regards
Arvind
[protected]@yahoo.com