[Resolved]  BagItToday — Defective product

Address:

Delhi

Order ID [protected]
I purchased marco ferro dream show from bagittoday.com. I placed this order on 23rd feb 2013. After requesting them to deliver it by 3rd march as I have to go for my ssb interview on 3rd itself. Luckily I received the product on 1st march but right then when I saw the product I noticed that right shoe is defected piece(may be whole bagittoday site runs on defected piece since they are selling most of the products so cheap). Then I called the bagittoday customer care and told them the issue he only resolution they had that I have to ship the defected piece back to them and then only they will ship the product(who knows what defect will that product have then). As on 3rd it is Sunday they told me that they will ship the product on Monday and also advised me to postpone my SSB. Super Annoyed by that I told him to transfer my call to his senior then he said my senior are on lunch from 3pm to 5pm(lucky year I need this job). So call again after 1 or may be 2 hour. Then I gave him a genuine solution to all the problem that lets just take a middle path that I will ship the product and refund my amount as soon as you get the product he said no. I then asked to give me credit for the same amount to do shopping on bagittoday and he like always said not possible. Now this is the only way I thought of to get resolution as even the bagittoday email service don't even bother to reply to my emails too.

Hoping for the best