[Resolved]  BagItToday — Product not yet delivered

Address:	Rangareddy, Andhra Pradesh
Website:	bagittoday.com

Dear Sir/Madam,

It is really disappointing to tell you the pathetic service which I received from bagittoday.com today on June 18, 2013. I had booked 2 products on June 7, 2013 the order nos. of which are 33043486 and 33043362. Till date there is no proper update as to when my product would be delivered. One day someone from bagittoday called me to inform that my product will be shipped. However, it is really disappointing to hear no trace of both the products.

Customer service is the worst ever experienced till date. The telephone number which they have put on their website to make online booking is never picked nor do they respond to emails properly.

Today on June 18, 2013 I called up customer care to check status of both the productions. The executive (Azhar) who answered the phone call had no clue or maybe he did not want to commit a proper time of delivery. All that he kept saying was that the product will be shipped today and delivered by weekend which he was unsure of as well. He also told me that the order once placed cannot be cancelled or refunded as billing was already done. The call was disturbing because he said that there is no supervisor whom I can speak as even he would give the same answer. After insisting for a while, my call was transferred to so called supervisor (Shekar Kumar).

Mr. Kumar was so rude and pathetic in explaining me the reasons of the delay. He himself was not sure if the product will be delivered by weekend or not. Moreover, he also says that there is no supervisor above and very sarcastically says that the call cannot transferred to CEO of the company. On top of it he asks me that since you are also aware of BPO structure would it possible to transfer the call to CEO. I never asked to transfer my call to CEO. It was my request to transfer my call to someone who has the authority to cancel the order and refund the money. Mr. Kumar kept on saying that the refund cannot be made as the order has been made.

After insisting for many a minutes, Mr. Kumar losing his patience says, now what do you want order or money with such a rude tone. Now tell me being a customer am I supposed to receive such stupid service from someone like Mr. Kumar. Eventually he said that he has placed cancellation orer.

I want to understand if nobody in bagittoday had right to cancel as said by Mr. Kumar, how did he cancel my order? Also, he says that somebody shall call and keep me updated. Now I do not know when that somebody is going to call me. After so called somebody calls me, my money shall be refunded in 10 to 12 working days it seems.

Now I do not understand when I have not received my product, what is the pain in processing my refund request early.

Whosoever is the concerned person, kindly look into this request of mine and take appropriate action.

Thanking you,
Murali.