[Resolved] BagItToday — resale of diamonds | |||
on Jan 3rd 2013, i received a call from bagittoday (tel#[protected] stating i have been given a promotional offer where i will be getting some products & diamonds worth rs.30000/-. but for this i have to pay rs.13999/-. also they assured me that my money will be refunded on behalf of diamonds within 7-10 days i.e. they will resale the diamonds worth rs.30000/- for me & pay me back that amount. Simultaneously i was also offered another jackpot offer where again some products & diamonds worth rs. 30000/- was given to me. they charged me rs.17799/- for this. also for they said that my money will be refunded on behalf of diamonds i.e. they will resale the diamonds worth rs.30000/- for me & pay me back. Now in total i was given 6 diamonds worth rs. 60000/-, 2 maxima watch pairs, 2 sunglasses, a tablet, a dvd player, a home theatre, a duffle bag & a gold plated playing cards for total amount of rs.31798/- i paid. i placed the order on 3rd jan-2013 & received both the packages on 9th & 11th Jan-2013 respectively. order# [protected] received on 9th jan-13 & order# [protected] received on 11th jan-13. I called bagittoday after 15 days of receiving the products to resale the diamonds & then they said that only diamonds worth rs.80000 or more will be taken for resale whereas i have diamonds worth rs.60000/- only. THIS CONDITION OF RESALE THAT ONLY DIAMONDS WORTH RS.80000/- WILL BE TAKEN FOR RESALE WAS NOT TOLD TO ME DURING THE OFFER & NOW THEY REFUSE TO RESALE MY 60000/- DIAMONDS. I HAVE A RECORDED TELEPHONIC CONVERSATION WITH THEIR EXECUTIVE (MS. RUCHI JAIN) WHERE SHE HAS NOT TOLD ME THIS CONDITION DURING THE OFFER. I SPOKE TO THEIR 2 EXECUTIVES, SONIA JAIN - FOR ORDER# [protected] & RUCHI JAIN FOR ORDER# [protected]. RUCHI JAIN HAS RE-CONFIRMED ME THE DIAMONDS WILL BE RESALED & DID NOT INFORMED ME THE ABOVE SAID CONDITION FOR RESALE. THUS I WOULD LIKE TO FILE A COMPLAINT AGAINST BAGITTODAY, NEW DELHI WHO HAS NOT GIVEN ME COMPLETE INFORMATION DURING THE SALE & NOW REFUSE TO RESALE MY DIAMONDS AS THEY PROMISED DURING THE OFFER. SUDHAKAR RACHA [protected] SILVASSA Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 12 0407 8000
Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
We have come across your online complaint registered on https://www.consumercomplaints.in.
Please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that as per our process we do arrange a verification call to the customers giving them all the required information/T&C’s regarding their orders e.g. Order details in terms of order value and related items customer’s mailing address and delivery window etc. In case a customer is not satisfied with any of the conditions he is free is get the cancellation of the order during the verification call itself.
We have investigated your complaint and found that your order is a thoroughly verified order during our verification process. Therefore we are unable to process your request.
We would like to inform you that we have investigated your complaint and found certain details which we would like to share with you
• your both orders were placed on 06/01/2013 for rs.17799 and 15999/-Each via billing ID #-[protected] and [protected].
• As per current process the same was verified by our independent verification department on where every information related to the product was given including the freebies also.
• An automated e-mail was also dropped on your e-mail ID.
We thus believe that we through our processes have communicated the correct order information and would have taken action if anything was disclosed during this process.
We value your association with bag it today and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on [protected]@bagittoday.Com
We would request you to kindly mention this subject: online support whenever you e-mail us for the quicker response.
Please note our new customer care number is now –[protected]
Thanks & regards
Kashifa Khan
Online support (bag it today)