On 11/5/2012 I placed an order (No. [protected]). This order was made after a few hours of the start of the sale. The required amount was paid through Debit Card. The sale continued for 2-3 days more after my order for the same articles. On 22/5 I inquired about the fate of the order. I was being told that the items became out of stock and I had to wait for a week.
On 26/5 I requested for refund. On 30/5 I got call from bagittoday that there was some problem with the refund and asked me for the replacement. I refused because they are be fooling the customers because:
1 They put up the things on sale which were not in stock.
2. They did not inform about the happenings at their end and I had to contact them for finding the progress. Further they do not have toll free number, and hence each call I made I paid for that.
3. They are unnecessarily delaying the refund process even though they know that they can not serve.
My advice to all is "THINK MANY TIMES BEFORE PLACING ANY ORDER WITH THE BAGITTODAY"
An immediate refund is what I demand. Was this information helpful? |
We have come across your online complaint registered on consumercomplaints.in
Please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that your refunds have already been processed and credited into your account,
Please find below the refund details:-
•Refund Date- 13th June’2012
•Booking id- [protected]
•Transaction id- [protected](MUDC[protected])
•Refund Amount- Rs. 2612.00/-
We request you to kindly get in touch with your bank/ credit card provider and confirm the receipt of the refund amount to us.
We also like to inform you that, your compansation free gift (Reebok Watch) will dispatch within 1-2 working days from our end. We understand that after receiving the above mentioned refund and compansation gift product, there will not be any pending issue against your order.
We value your association with Bag it today and thank you for your patronage & co-operation.
For any further query or assistance, please feel free to write us on [protected]@bagittoday.com
We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.
Please note our new customer care number is now –[protected]
Thanks & Regards,
Sachin
Online Support (Bag it today)