[Resolved]  Bajaj Auto — Manufacturing Defect in the Bajaj XCD-125

Address:

Faridabad, Haryana

I purchased a byke Bajaj XCD-125(DL3SBL5672) on 24/05/2009. From the Day one, there was a problem of missing the First Attempt of KICK (Free movement of Kick) due to the manufacturing defect. The bike starts only after attempting three-four times. I visited to your Service Centre (Shiv Auto, Faridabad, Haryana) & told the problem. They ignored & treated as common problem as like as in all bikes.
At the time of first free service, I again mentioned the same problem in the job card & asked them, how it is possible that the lever of KICK got fully down but nothing revolved inside the engine. Then they tried three-four attempts to start the engine & got started. They convinced me to throw all doubts of mind.
Later on in all periodical services, I mentioned the same problem of missing the First Attempt of KICK (No response from engine side). But in vain, they did not take this seriously.
On 20/08/2010, I again visited to your service centre (Shiv Auto, Faridabad, Haryana) for periodical service & mentioned the same problem again in Job Card. Now they accept the problem is there inside the engine causing free movement of kick. But they refused to solve this manufacturing defect under warranty. They made a roughly estimate to be born by me. But I refused. So problem is still pending to rectify.
Since then, all my efforts have ended on their deaf ears and I am continuously ignored by Bajaj Auto Customer Care even after many written complaints.