[Resolved]  Bajaj Auto Ltd — Penalty due to EMI

Address:

Gurgaon, Haryana

Hi,

I have financed a two wheeler from Bajaj Finance Ltd on[protected] for INR 29, 000.Agreement No.[protected]

The repayment mode for 12 installment was ECS.The installment amount was INR 2623 per month.

Amount deducted through ECS was INR 2622 per month.

Question 1: Why INR 2622 was deducted and not INR 2623 as repayment?(Whose fault is this?)

This resulted in INR 1 balance overdue.

As per my current statement its showing INR 1800 as penalty charges (INR 150 p.m.) and INR 12 as amount overdue.


On[protected] I visited the Sector 14 gurgaon branch for cash deposit of one installment, i inquired about the same discrepancy and i was informed that this (INR 12) is a nominal amount and it will be waived off on closure.

This shows a big question mark on company commitment towards its customer.

I was not intimated on time that i have to pay INR 12 as overdue.


This matter came out when i required NOC from the company against the loan.

I have contacted many time through phone and emaill to customer care on [protected]@bajajauto.co.in and customer care no.[protected].but all time they all unable to give apropriate reponse (i.e. whose fault it ,bank and cheque no ,ecs ammount etc).only they demand 1800rs penality +12 rs overdue.

I am highly dissatisfied with the weird explanation provided by them. One of them is "Its due to cheque bounce."


Kindly help me out in this matter and advise me what should i do to get a NOC for my two wheeler.

Hoping for a quick response from your end.


Thanks

Regards,

Shailendra Srivastava

M.No. [protected]