Bajaj Auto — Negligence in replacement of defective parts

Address:

Delhi

From: [protected]@dmrc.org
To: [protected]@bajajauto.co.in
Date: Sat, 3 Nov 2012 12:09:52 +0530 (IST)
Subject: Request No.-112070

Thanks for your prompt response to request no.-112070.
I am mailing you the photographs of cracks developed in headlight as well as paint peel off in both handles.
Kindly suggest solution.

On 18/12/2012

R/Sir/Mam

I was totally dissatisfied with the resolution, as I provided my bike at around 12:00 Hrs & I was told to collect it at 5:30 pm.
I requested them to do that in front of me but they told me that they are short of mechanics, although I have pre intimated them my date & time for head light replacement, they took a long time for that. So I left the workshop after waiting for 30 minutes. I got a call in the evening that A nakka (in hindi) is crack & Headlight will not be replaced.
I just want to know that I have informed them about the cracks in head light on third service also but there casual reply was Sir abhi to bahut kam hai ise thoda aur ho jane do abhi to warranty baki hai, but that time they didn't told me that if in the meanwhile any one of the so called NAKKA is crack then it will not be replaced, & also which dont have any role in development of cracks.
I do agree that I fell from bike in october which resulted in minor scratches on silencer & fairing, not more then that.
The cracks were there april onwards & I do remember in 3rd or 4th service I told service supervisor to write this issue along with paint peel off in handle in job card, & he has mentioned it in that, So was it my mistake that you delayed the replacement saying that abhi to kam hai ise aur hone do.
I am also doubtful that there are no scratch or crack anywhere near headlight, so there is no chance of NAKKA cracking, so it may be a deliberate step, or has happened while opening of headlight, that's why they told me to leave it & collect it in evening.
Please tell me that does that NAKKA has any role in crack formation.

This is reaching top level of torture & mental harassment, when I am fulfilling yur all terms & conditions, getting servicing my bike regularly, Do I have to Go to CONSUMER COURT for JUSTICE.
One more thing I have also mailed you photos of peeling off of paint in handles, but no body even discussed about that.
I am having faith in BAJAJ INDIA & hope that you will think practically & please verify details of job card as I have informed them well in time, or do I need to call your customer care fro any issue everytime, then for what servce centres opened for.

Thanks & Regards
Vikas Kamboj
[protected]