[Resolved]  Bajaj Discover 100 Cc Bike — Defective Piece

Engine no. JBUBSF31610
Chassis No. MD2DSPAZZSPF09676

Initially I have booked Yamaha Alba 106 by paying Rs. 1000 as deposit but in order to buy Bajaj I cancelled the booking of Yamaha bike but after my first experience as narrated below I have lost faith in the Quality of Bajaj Vehicle. IT IS RIGHTLY SAID FIRST IMPRESSION IS LAST IMPRESSION. It is upto Bajaj Auto Ltd. to restore the faith of customer regarding the quality of vehicle or technology given by Bajaj Auto Ltd.

At the time of deliver of vehicle, customer expect it to be in good condition without any fault. If any fault is with vehicle then it might have been handled / fixed by dealer in pre-deliver check up. Now if at the time of delivery if there is any problem or fault with the vehicle, then for the customer it is a defective piece of vehicle irrespective of nature of fault or problem and need to be replaced without any arguments. No customer will take delivery of defective piece resulting into frequent visit to service station for fixing it.

I have booked Bajaj Discovered DTSI 100 CC bike with Amin Bajaj (Dealer at Ahmedabad) on 10.10.2009. I have paid the full amount by cheque. Since last two days ie 14.10.2009 and 15.10.2009, I have being following with the dealer for keeping the vehicle ready. I have paid Rs. 220 also for the accessories to be fitted in the Vehicle.

Yesterday ie 15.10.2009, I went to take the delivery of the vehicle. Alongwith with the foreman I went for the test drive and fuel filling. I got about 4 liters of the fuel filled. After coming back from petrol pump, I observed petrol / fuel leakage and crashing of chain with the chain cover or knocking of the engine on my way to home after about 250 meters of run from the showroom. I went back to the show room and draw the attention of the show-room in-charge towards the problem. They were not having ring to fit below the petrol tank. They remove from other bike and fit it. In this process about 250 ml of the petrol got leaked. The problem of fuel leakage was fixed.

Then they tried to fix the problem of chain crashing with chain cover / knocking of engine by fixing the chain. After about 250 meter of ride the knocking or crashing or crushing noise was observed. This they tried to fixed for 4 times without any success and in the process 2 hours was wasted without any positive outcome.

I have not taken delivery of the vehicle.

I informed the person in-charge at the showroom to replace the vehicle with another vehicle to which he replied that since the invoice is made and other formalities are completed replacement is not possible instead started forcing me to accept the vehicle delivery on 16.10.2009 after necessary repairing. I fail to understand why new vehicles need any repairing on the first day.

I call Amin Bajaj main office at Lal Darwaja and talked to Mr. Kosti regarding the incidence. He after having talk with person sitting at there commerce six road branch informed me to take delivery of the same vehicle giving the same reason that since invoice is made and other formalities are over replacement is not possible. Such indirect forcing and harassment to customer is not at all acceptable.

I am not interested in taking delivery of said vehicle having above-mentioned chassis and engine no. at any cost after such a horrible experience. It is rightly said FIRST IMPRESSION IS LAST IMPRESSION. My only concern is either to have replacement of defective vehicle or refund of the amount paid by me alongwith the insurance amount (insurance is self). My deed was for Rs. 43500 on road in exchange of old Bajaj Super 1994 model. You are requested to take the matter with the dealer Amin Bajaj for the replacement of the defective piece.

Awaiting an early reply by 12.00 noon of 16.10.2009, which will enable me to inform the Amin Bajaj the dealer, since they are forcing me to take the delivery of said Vehicle, which I am not interested in taking.

Your early positive reply in the matter is awaited.