Hi,
We purchased the MAJESTY STORAGE (VERTICAL) WATER HEATER (25 L) on Nov 17, 2009. It worked alright in the first six months then it started dripping water from the on/off lights on the front of the body of the heater. It cleary poses a grave life risk due to the electrical shock one could suffer. Till date, almost a year now, we have logged atleast eight complaint tickets.
1. First, the after sales services are not prompt at all, nobody turns up for 10-15 days after the complaint is lodged. Then they just tweak something and leave saying it will be alright and the heater would start dripping just a few days after the engineer visits. My dad is a technical hand and understands mechanics well and is highly dissatisfied with the knowledge and expertise of the visiting staff.
2. Every engineer who visits has a different advice on how to use the heater, can someone please explain why should the water heater drip even in the summer months when heater is not even being used?
3. The first 3 times the engineer would just tweak something and once he changed the entire tank but to no relief. Water still keeps dripping from various different parts of the body.
4. The last time we lodged a complaint was on June 10, 2011, and the engineer visited us on June 23, 2011, and finally the engineer agreed that all the internal parts will have to be changed but not the body.I don't think thats fair. If the engineers have continuously judged the machine to be defective, why are we made to suffer like this.
I demand compensation for all the trouble that has been caused. I demand that either a brand new water heater be installed or I be reimbursed the entire amount i paid for the water heater. I expect a senior zonal officer to contact at the earliest and address my complaint.
Agonized,
Vandana
Dwarka, New Delhi
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