To whom it may concern,
I have bought a New Pulsar 220 Fi on 27th February, 2012 from Bagga Link, Saraswati Vihar. But, very honestly, I have become so frustrated with the bike that I almost want to burn the bike or do something. Just an hour after I bought the bike, I have been facing very major issues.
The day I took the bike home, that is rode it just for a stretch of 10 kilometers, I parked it at my garage and I see that the petrol was leaking. I spoke to Bagga Link people, and they said it’s normal and happens. I was fine with it till I saw the fuel meter in the bike dropping. I called them again, and they said that though it is not a major issue, but I can still bring it and they will check it. And when I took the bike to them, they were still saying it is fine until the head mechanic, Munnilal, came to the bike, checked it and then spilt the engine open and took out a part and replaced my part with a new pulsar. WHY WAS THAT ENGINE PART CHANGED IF THAT OIL DROPPING WAS NOT A SERIOUS PROBLEM?
Second, the bike keeps itself on auto choke for 20 seconds, each time I start it. And when I spoke to the people at the service station, they said it’s normal and this happens because the bike needs to attain a temperature of 85 degrees. But, I have a biker group, we have 10 people in it, and all of them Pulsar 220s. And not even one of them has ever had this problem. I understand when the bike is started in the morning it needs to heat up and uses auto choke. But every time I start it, it uses auto choke. WHY DOES THE AUTO CHOKE WORK WHEN THE ENGINE IS ALREADY HEATED, ESPECIALLY AFTER LONG RIDES FOR MORE THEN 50 KILOMETERES?
Thirdly, one of the major faults is that my engine stops while I’m riding it. I have very close to death encounters while overtaking or crossing roads and at traffic signals. This is one issue that I have spoken about to both, the service station in Rithala and to the showroom manager, and nothing has been done. I do not understand who will be responsible for any mishap that will happen because of this? I took it to the Rithala service station, and spoke to Mr. Arora, and he said he will get it done. And a sardarji mechanic came and opened the engine cover, watched it for some time, closed it, test drove the bike and came back and said it is fine. WHY IS THE STAFF NOT RESPONSIBLE AND WHY IS NO ACTION BEING TAKEN ON THIS SERIOUS ISSUE CONCERNING LIFE AND DEATH? WILL BAJAJ TAKE RESPONSIBILITY FOR ANY MISHAPS THAT MAY HAPPEN?
There are other issues that hold very less importance in comparison to the ones stated above, but nevertheless, are important. My engine makes a rattling noise, and it is increasing day by day. Also, the disc brakes on the rear wheel don’t work that well and take a lot of time to stop the bike.
Sir/Mam, I would sincerely request you to please take this mail very seriously as spending a big amount of money and not even getting any proper assurance does lead to dissatisfaction and fury at times. I did not ever intend to take this to a level this high, but trust me, no stone will be left unturned if need be. I hope that this mail gets me a proper feedback and practical solutions. I have also lodged a complaint with the Consumer Forum, and spoke to a Lawyer, and we will be getting in touch with the concerned people very soon, if no proper action is taken.
Hoping to hear from you soon,