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Guys,
After waiting for the next 12 days, I got the cash back.. But not before I gave them one more call and sent them one more email..
Anyways.. it took exactly a month for Bank of Baroda to resolve my query.
Please be careful while drawing cash from other bank ATM's..
Regards,
Vaseem
After waiting for the next 12 days, I got the cash back.. But not before I gave them one more call and sent them one more email..
Anyways.. it took exactly a month for Bank of Baroda to resolve my query.
Please be careful while drawing cash from other bank ATM's..
Regards,
Vaseem
Hi Guys,
A very good news for everyone. Please read the below article. Courtesy: Star of Mysore, newspaper dated July 20, 2009 (website:www.starofmysore.com) Direct link: http://www.starofmysore.com/main.asp?type=news&item=21311
"BANKS TO PAY COMPENSATION FOR ATM ERRORS
Mumbai, July 20-Commercial banks will now have to pay account holders a compensation of Rs. 100 per day for delay in reversing a failed ATM transaction.
In a circular issued late evening on Friday, the Reserve Bank of India (RBI) has imposed stringent penalties on banks who fail to reverse a transaction where cash is not dispensed by the ATM but the customer’s account gets debited within 12 days.
The circular was in response to complaints from customers who had to put up with delays in getting back money erroneously debited during failed ATM transactions.
Besides, the compensation should be credited to the customer’s account automatically without any claim from the customer, on the same day when the bank affords the credit for the failed ATM transaction, RBI said.
The Apex Bank makes it clear that in case the delay is because of a third-party bank ATM through which the customer has transacted, the card-issuing bank must still pay the penalty to the customer.
However, it will recover this amount from the bank that owns the ATM. Similarly, if a non-bank network operator is the reason behind the delay, the bank will make the payment and recover the penalty from the operator.
Further, the RBI has instructed banks to extend the scope of concurrent audit to cover cases of such delays.
Quarterly review
Accordingly, the banks are now also required to place a qua-rterly review of ATM transactions with its board of directors, indicating the quantum of penalties paid, reasons for the same, and the remedial action taken to prevent recurrence of such cases.
A copy will have to be forwarded to the central bank.
That apart, RBI has taken a critical note of different banks setting different cutoff limits for permitting cash withdrawals from/for other bank customers."
A very good news for everyone. Please read the below article. Courtesy: Star of Mysore, newspaper dated July 20, 2009 (website:www.starofmysore.com) Direct link: http://www.starofmysore.com/main.asp?type=news&item=21311
"BANKS TO PAY COMPENSATION FOR ATM ERRORS
Mumbai, July 20-Commercial banks will now have to pay account holders a compensation of Rs. 100 per day for delay in reversing a failed ATM transaction.
In a circular issued late evening on Friday, the Reserve Bank of India (RBI) has imposed stringent penalties on banks who fail to reverse a transaction where cash is not dispensed by the ATM but the customer’s account gets debited within 12 days.
The circular was in response to complaints from customers who had to put up with delays in getting back money erroneously debited during failed ATM transactions.
Besides, the compensation should be credited to the customer’s account automatically without any claim from the customer, on the same day when the bank affords the credit for the failed ATM transaction, RBI said.
The Apex Bank makes it clear that in case the delay is because of a third-party bank ATM through which the customer has transacted, the card-issuing bank must still pay the penalty to the customer.
However, it will recover this amount from the bank that owns the ATM. Similarly, if a non-bank network operator is the reason behind the delay, the bank will make the payment and recover the penalty from the operator.
Further, the RBI has instructed banks to extend the scope of concurrent audit to cover cases of such delays.
Quarterly review
Accordingly, the banks are now also required to place a qua-rterly review of ATM transactions with its board of directors, indicating the quantum of penalties paid, reasons for the same, and the remedial action taken to prevent recurrence of such cases.
A copy will have to be forwarded to the central bank.
That apart, RBI has taken a critical note of different banks setting different cutoff limits for permitting cash withdrawals from/for other bank customers."
Very poor services from your bob bank branch (rampur garden> “BARB0MULBAR”), contact person mr. anil kumar Ph. No. [protected]. I ma not intrusted in continuing my account any moment. Please instruct to the branch manager my a/c no. [protected] and do the needful for closing the account.
Desr Sir/Madam I am a costomer of Bank of Baroda My Ac/No- [protected] Branch- VKI Jaipur Rajasthan Mob- [protected] . Actually on date 22/09/2009 some one deposite 7000 Rs. in my account but till date i have not eaceived it. On date 22/9/09 a staff was calling and told that there is suspence in this account or name. please arrange to rectify this problem.
Hopping youe early respoce.
Hopping youe early respoce.
I lost my debit card on 08.02.2010.After contineous follow up with related branch I have not issue the debit card so far.
My account no. [protected]
My account no. [protected]
MERA ABHI TAK PASSWARD BRANCH ME NAHI AYA
MERA NAME ROHIT TAJ KUSHWAHA VILLAGE SURVAL CHANDEL NARIVARI ALLAHABAD A/C [protected] HAI MERE MAIL PAR USER ID AGAYA HAI 20 DIN HO GAYA PASSWARD NAHI AYA APP BRANCH JARI DISST ALLAHABAD ME KARVAI KARI MERA PASSWARD DECustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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This is vaseem again. After the above mentioned complaint, I sent the same email to all the email id's of Bank of Baroda customer care that I found searching the internet. That included the ID of customer care, MD, mysore branch and others. I recieved immediate response from customer care but they were asking me for complaint number, which was not provided to me after my calls and after their assurance that the complaint has been registered. Later on after 2-3 emails exchange, I recived a call the following day from reconciliation department. The executive who spoke with me was very polite in his approach and he gave me the complaint number and asked me to wait for 12 more days for the issue to get resolved. He was so polite in his response that I felt that I should trust him and not take any further actions.
I will post back the result of my wait for another 12 days that will end on 8/June/2009.
Thank you,
Vaseem