Barclay Credit Card — About Priority Circle Promotion, CAS: 179804

To,
Ms. Meera Rawat,
Barclays Bank PLC,
P.O. Box.11567,
Nariman Point, Mumbai - 400021

As per call received from Barclay bank representative in month of April 2009 regarding, Barclay Card Priority Circle promotion offer. It was informed to me that as a selected customer for this promotion, a complementary watch of worth Rs 2990, and gift coupons, will be delivered as joining gift before making the full payment of Rs 4000 + taxes, total comes Rs. 4412. In addition to this, I have also informed that after making the full payment I shall be eligible for the vacation in India, only for 2 days and 3 nights for two people in resorts with whom a bank has a tie-up.

According to this conversation, when I receive the gift from the merchant ‘Anish & Manuel Support System Pvt Ltd, Mumbai’ I also received the letter along with gift, from this merchant says that the watch is of Rs. 350. With background, when I logged the complaint on May 29, saying that the joining gift is not of Rs 2990 instead it is Rs 350. In this matter, the Barclay bank representative is denying on my statement and tried to convince me that the watch that I have received, from ‘Anish & Manuel Support System Pvt Ltd’ having the value of Rs 350 is just a welcome kit and not a joining gift.

Secondly, from the displayed image on Barclay Card website it is clear that gift will be of Rs 2990.00 has to offer to the customer as Joining Gift, see the image attached. The image below clarifies that, this is the only a single gift that will offer to customer and also on site nowhere has mentioned that welcome kit will given to customer and post full payment is made by customer watch of worth Rs 2990.00 will be delivered to customer.

Now again when I have a call on 06/23 with bank customer-care representative, it is inform that unless I made a full payment, I shall not be getting a complementary gift watch of Rs 2290.00 only.

If in this manner, the bank is misleading the customer then how and who will keep faith on the banks. How a customer would trust that calls has verified post complained logged. Since terms and conditions, you commit something before customer agrees and after that, bank denies it. Therefore, I expect that the offer must be cancel and the money should revert to me and I am ready to send back gifts / coupons back to Barclay bank Mumbai.

Also, let me inform you that I have recorded the call (dated Apr 14 2009) held between me and bank representative, that clearly says that I shall be receiving a welcome kit that, contains the watch and discount coupons before making the full payment, except the vacation offer.

ThereforeI demand for a clarification, whether the bank is going provide another watch of Rs 2990.00 or the watch that I have received is same that was committed. if the bank demands that same welcome kit contains the gift of Rs 2990.00 then this proves that BARCLAY bank is famous to cheat their customers.

Details:
Name: Ashish Amte
Card Number: [protected]