[Resolved] Barclays Bank — Credit Card not closed yet | |
I've used the Credit Card for Rs. 30, 000/- & paid them along with the late payment charges & interest a sum of Rs. 34, 680/-. Had spoken to the agency who had come to collect the amount that I am not happy with the service as they have not called me nor have sent any statement for 6 to 7 months. The Collections Manager & his Manager agreed to close the card & send me a settlement letter in the month of July '08, but has not come till date. When the amount was give to them they waited for Billing Cycle to finish & then posted the amount, which inturn has added an additional amount of Rs. 2, 000/- against late payment charges and Interest. (Due to a delay from the bank). Now this amount of Rs. 2, 000/- has added up and gone up to Rs. 12, 000/- which includes all late payment changes and interest, because the Barclays Bank Employee did not post the amount that was paid to him on time, he / they delayed it for 4-5 days. I've asked for a settlement on the card & written couple of mails & phone calls to the Bank's call centre - all they say is that someone will get back to you, but no one get back & the e-mails come back with only the response of "Thank you for contacting Barclay" which is an automated response. I've also been to "Sparksh" who is an agency for Barclays - they are not able to help or not willing to help as the case is not come to them & say that they have forwared a request to the Bombay office they will get back to me. this is the Exact same thing what the Collection Manager had said when he collected the amount. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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