Barclays Priority Circle — What A Way to fool people.....

Dear Sir,
This is to bring to your notice that no body has got the courage to sort out my issues. what type of organisation is this, first you fool people and then you do not even bother to turn around... Shame on You guys...

I spoke to some call centre executive today (Ref NO 152981 ).
My current issues are
1. You have charged me for priority circle Rs 6700 without my knowledge.
2. My card doesnt have limit more than 20000 on what grounds you deduct money and make my card overdue ??
3. You charged me overdue charges, You have charged late payment charges and you have charged interest on this amount...
4. Since 30th sept 08 after me talking to customer care and email sent to [protected]@barclays.com nobody has turned up
What type of treatment is this??
This is not justified...
I want clarification and waiver on this issue asap..

Please refer my mail below

Sharif





[protected] Forwarded message[protected]
From: Sharif Shaikh <[protected]@gmail.com>
Date: Sep 30, 2008 12:17 PM
Subject: What a way to fool people...
To: [protected]@barclays.com


Dear Sir,
My Name is Sharif A Shaikh Card no [protected].
Recently around 15 - 20 days back I have received a call from your priority circle department promising some free holidays, some travel bag.
first I got a call and was informed that I have qualified for your priority circle for which I will be receiving free gifts known to you.
I confirmed with the executive that if there are any charges I wont be interested
I was informed and assured that there are no charges attached to priority circle, it is being given after seeing your good relation with barclays.

During that call i was assured that all my conversation has been recorded on the phone. I have received 3 -4 calls regarding the same.

I somehow missed my creditcard payment this time. In this regard I have received one call today informing me that I have missed my payment.
I was shocked to see that Rs 24820 is the balnce payable by me.
I crossed cheque my statement with the call centre and I come to know that an amount of Rs 6700 has been charged for priority circle and because of this my card is running overdue..

Most important my card doesnt have limit more than Rs 20000. So how come you people have taken money from my credit card without informing me??
I find this situation very cheap.
I am spending considerable time in writing this note. I want some one to look in to this matter immediately and cancel the priority circle membership.
Secondly please put an enquiry on the conversation which took place between me and that foolish executive..

I have forwarded the same complaint to the Indian Consumer complaint forum.( http://www.consumercomplaints.in/complaints/barclays-priority-circle-c86072.html ) I wish to extend my complaint to the court if I dont receive any co operation from your side...

Sharif A Shaikh

Same thing Happened to me As well. I spoke to the coustmer Care people today stating the same, I got a very Rude responce from them. I asked them to give me the details of the Corncern Depertment heads of their physical location, They didn't provide me any information as was told that that information is confidential.

Some action should be taken on these people. Its not the case with one or 2.. plenty of people are being traped by t hese people.

- Aditya

I CENT PERCENT AGREE WITH THE COMPLAINT, AND MY CASE IS EXACTLY THE SAME. THEY HAVE LEVIED RS 6800 ON MY CARD ON ACCOUNT BARCLAY PRIORITY CIRCLE CHARGES WITHOUT INFORMING ABOUT THE CHARGES AND NOW HAVE TO UNWILLFULLY PAY THE SAME, AS THEY HAVE BEEN LEVIED ON MY BARCLAY CARD.

RGDS
GAURI SHANKER

I have faced the same problem and moreover I came to know that I was charged 5000/- only when my credit card statement arrived and that too only 3 days before the due date. When I called them up, they informed me that there was no way they could reverse the charges since I had agreed to the scheme. For one thing, I could not understand the scheme on the phone so i had not agreed, and moreover, there are no benefits over and above what is already being given on Barclays Timescarsd, so why are they charging 5000/-? Only the holiday voucher is given but that is being given away for free by so many others and we are still not interested so why would I agree to pay 5000/- for that. the girl on the phone kept insisting that the scheme details are given on the website but if you check it out there is no mention of the scheme at all. And the girl at the call centre doesn't understand my queries and cannot explain properly. Why do they employ such inefficient people and then charge us unnecessarily and take us for a ride. What will happen if I do not pay the 5000/-? At the most they will cancel the card? That is preferable to making unwanted payment. Until now I had been recommending everyone to take this card, but now I will warn my friends about the fraud company.

I strongly agree with the fraud transaction done by the barclays card priority circle.Same thing Happened to me As well. I spoke to the coustmer Care executive and Priority circle sales guys many time and got a very Rude responce from them
Barclay Priority Card memebership and even Barcley priority card is really fraud. I am going to move to the consumer forum if they ask me to pay even a single penny.

A very important advice for all those using Barclay cards. Cancel your cards as soon as possible else they will cheat you.

i have same complaint, i had received a call from barclay priority circle which they offered me a free gift worth of rupees 2000/- a trolli beg, i refused the offer after that i found 6721 rupees has been diducted in my card account, i put a complain several time but i got a rude response from them, it was very pathetic, kindly advice me what should i do, should i diposite bill amount as bill date is 9 dec, or should i go in consumer forum, need your advice thanks

Do not pay a single penny to this people. nor entertain their card. what will happen at the most? they will deactivate the services. good for us if they do that. I have already wrote a email to deactivate the services... It is clear cheating. Even i am charged for Rr 6720/- let it go for a toss. i am not going to pay... and is they by mistake send gundas for recovery... trust me they will be in a BIG SERIOUS problem... I am just waiting them to mess with me... guys be united they can do nothing...

I am also being trapped into this offer and they are reluctant to cancel it. When I recieved the call I inquired 5-6 times whether it's free and the representative said yes it is except if I avail hotel facility. They are playing foul and there should be some method to bring them down to knees. Not making a payment will let them flag us as a defaulter with credit card bureaul, which has very bad consequences.

I strongly agree with the fraud transaction done by the barclays card priority circle.Same thing Happened to me As well. I spoke to the coustmer Care executive and Priority circle sales guys many time and got a very Rude responce from them. I asked for the cancellation of this membership but still waiting for their response