[Resolved] Beetel Cordless Phone — Durability & after sales service of Beetel is not upto the mark

S.P.Sharma

from Gorakhpur, Uttar Pradesh

Address:

Haryana

Dear Sir,

It is a matter of great concern that taking into account the name & reputation of your company in the market, I purchased one of your product i.e a set 'Beetal LB-61000 clip call ID telephone from your authorized dealer in Panipat i.e M/S City Infotech Devices vide Bill No. 644 dated 13.05.09 amounting to Rs.2870.00.

At the time of purchased, it was told that it is a good Model of your Company & its life is also long lasting.

Keeping in view the recommendations of your dealer & reputation of your company, I purchased the above set.

However,now I feel myself cheated since it did not provide satisfactory services.

1. Its battery did not give good back up & immediately after breakdown of electricity, it stop functioning hence I could not use its Cordless phone properly.

2. Now within a period of one year the display of the cordless has been washed away.

Though the above faults were experiencing since 3-4 months but I could not traced the concerned bill hence your dealer was not contacted. When the bill was traced then considerable time was consumed to trace the concerned dealer who shifted their showroom from GT, Panipat to Tehsil Camp Panipat.

When contacted your dealer he replied that as per bill date ( 13.05.09) ,warranty period is over hence around Rs. 600-700 will be charged for replacing the Display part with new one.

You will appreciate that from the exact date of purchase i.e 13.05.09 upto today, total period is calculated as 14 months.The piece has also been used in my house along with other phones available in the house .Therefore , needless to mention that I have not used your product exhaustively.

Under the above circumstances, I approach your good office to pl. pay attention to my grievance & take appropriate action in the matter so that I can feel that company is sincere to resolve the genuine grievance of its valuable customers.

Hoping a prompt favouarable action .

Manik Sharma
577, Model Town
Panipat-132103
(M)[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Mayank Saxena

from Delhi, Delhi

Beetel Cordless Phone — Defective Set

Sir,

I have purchased a beetal cordless phone in combo set but within a two month from the date of booking, the phone was not working properly. Due to this, i have replaced the same set of phone thrice a time within 4-5 months from the date of purchase from there service center but all the sets are same.

Beetal is a part of Bharti Group, which is no. 1 company in communication sector of our country. But due to this type of cases i think the brand value of the group will dimish.

From the consumer point of view, never purchase a Beetal phone in any condition, it's my personal request to all of you guys who are reading this mail.

Regards

Mayank
Jaipur.

sansam46

from Jammu, Jammu and Kashmir

Sir,
Sir,
I purchased a Beetle cordless phone Beetel X49 on 24/8/2010 from Badyal Music House Apsara Road Gandhi Nagar Jammu vide Bill No. 20854
It stopped functioning merely after 2 days which gave me a great surprise then I gave my phone to your authorized service provider viz. J&K automation company, Karan Market Jammu vide slip no 4220 for repair.
They assured me that i will get my instrument back within a week.
And now after giving my repeated visit to the J&K automation company which is 40 Km. away from my residence I am been told that I must talk to the Company in Delhi,
Had I been aware of all this I would have never gone for the brand which is having a Name in the Market
Now I am been tired with all this, so please look into the matter
Hoping a prompt and positive action

Sandeep Sambyal
Samba, Jammu and Kashmir
Ph. [protected]