Reebok Shoe By India Today Book Club — Cheating customers

India Today Book Club, B-47, Indira Enclave, Neb Sarai, New Delhi 110068, Tel 011-[protected], Fax[protected], E-mail: [protected]@indiatodaybookclub.com]

On the basis of advertisement by above reputed India Today Group in the “Telegraph” on 8 Mar 2009 for Reebok shoes worth Rs 2999/- along with good number of other Reebok make items like bag, pair of socks, shorts, T-shirt and towel etc, I placed order over telephone for a set with shoe size of “7” on 8 Mar 2009 at telephone no[protected]. The order no was[protected]. Following were the terms and conditions:

1. Order can only be placed over telephone within 8 Mar 2009 only.
2. Basic charge was to be Rs 2499/- plus courier charge of Rs 450/-
3. Shoe to be supplied is of worth Rs 2999/-

Following are my complaint:

1. Wrong size shoe (size “6”) is delivered. even though the size to be delivered was confirmed to be size “7” by Mr Rashid on 08.04.09 as I talked to him for a long time at telephone no[protected]
2. Advertised courier charge mentioned was Rs 450/-. But Rs 500/- was charged. Besides this, another Rs150/- was charged as VP charge.
3. Committed shoe was to be of worth Rs 2999/-. Delivered item is not of this quality and is of worth < Rs 1000/-.
4. I have sent them e-mail talked to them over phone but no action is taken.
5. Their advertised phone no never works. Toll free no is non-functional. Their fax number[protected] is inaccessible.
6. This is sheer cheating