[Resolved] Bhaap.com — PRODUCT NOT RECEIVED - PAYMENT ALREADY MADE | |
I have placed an order with Bhaap.com vide order #[protected]placed on April 3, 2012 12:40:23 PM IST) for Sony DRPQ7iP PIIQ Headphones with Volume Controls (Red). Payment had already made to the company for Rs.990.00 inclusive taxes (online payment). They confirmed the order on email and the amount was also debited from my account. They have not sent me the product and are not replying to any emails. Their address mentioneD is : Corporate Information Bhaap. But till today, after repeated reminders and requests, neither I have received the item nor any refund has been made to me. Either this company is fraud or making fool of innocent people by saying they provide cheapest items. There is no contact details of the company on its website, No Phone Number, No email ID or any ID of any responsible Official from Bhaap.com who can be contacted. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |
 10 Comments | |
Comments
I same is the case with me. I have spoken to my credit card company. They have promised to take action against the retailer on my behalf. Speak to your credit card company tell them the whole case they will help you in this.
Reply
can you please give me their bank account number to find out their details ( on this domain only) . we can actually make complaint to the visa and master for tracking their whereabouts .
I placed an Order at Bhaap.com on July 9, 2012 and got the Following Confirmation from Bhaap.com :
"Hi SIVA KUMAR KS
Thank you for shopping at Bhaap.com. We will send you a shipment confirmation email as soon as your purchases have left Bhaap HQ. Once you receive the shipment confirmation email, you can track the status of your order by logging into your account.
If you have any questions about your order, please visit our Frequently Asked Questions page. If you still cannot find the answer to your question don't hesitate to contact us.
Your order details are given below. We hope to see you again soon!
Your Order #[protected]placed on July 9, 2012 5:33:01 PM IST)
Billing Information: Payment Method:
SIVA KUMAR KS
PERSONAL
T: [protected] Free Shipping - Free Shipping
Item Sku Qty Subtotal
Targus Laptop Accessory Kit with Neoprene Slipcase, Mini USB Mouse & 4-Port USB Hub 2187 1 ₹799.00
Subtotal ₹799.00
Shipping & Handling ₹0.00
Grand Total (Excl.Tax) ₹710.22
Tax ₹88.78
Grand Total (Incl.Tax) ₹799.00"
On September 21st, I Received a Mail from their Customer Care Executive as follows :
"Hi Siva
Thank you for your understanding. If your product has not been shipped by October 1, we will refund your money.
I hope that helps.
Best Regards
Seema K
Bhaap.com Customer Crew"
But as on Today i.e. 6th October 2012, Neither I have received the PRODUCT nor the REFUND. WILL ANYONE HELP ME TO GET BACK MY AMOUNT & TAKE ACTION AGAINST SUCH FRAUDULENT COMPANIES.
"Hi SIVA KUMAR KS
Thank you for shopping at Bhaap.com. We will send you a shipment confirmation email as soon as your purchases have left Bhaap HQ. Once you receive the shipment confirmation email, you can track the status of your order by logging into your account.
If you have any questions about your order, please visit our Frequently Asked Questions page. If you still cannot find the answer to your question don't hesitate to contact us.
Your order details are given below. We hope to see you again soon!
Your Order #[protected]placed on July 9, 2012 5:33:01 PM IST)
Billing Information: Payment Method:
SIVA KUMAR KS
PERSONAL
T: [protected] Free Shipping - Free Shipping
Item Sku Qty Subtotal
Targus Laptop Accessory Kit with Neoprene Slipcase, Mini USB Mouse & 4-Port USB Hub 2187 1 ₹799.00
Subtotal ₹799.00
Shipping & Handling ₹0.00
Grand Total (Excl.Tax) ₹710.22
Tax ₹88.78
Grand Total (Incl.Tax) ₹799.00"
On September 21st, I Received a Mail from their Customer Care Executive as follows :
"Hi Siva
Thank you for your understanding. If your product has not been shipped by October 1, we will refund your money.
I hope that helps.
Best Regards
Seema K
Bhaap.com Customer Crew"
But as on Today i.e. 6th October 2012, Neither I have received the PRODUCT nor the REFUND. WILL ANYONE HELP ME TO GET BACK MY AMOUNT & TAKE ACTION AGAINST SUCH FRAUDULENT COMPANIES.
Sir
We have placed an order with bhaap.com, till date we have not received the product or refund, we request you take action against such fraud & scams.The order info as given below.
Hi Dhaanyaa Anand
Thank you for shopping at Bhaap.com. We will send you a shipment confirmation email as soon as your purchases have left Bhaap HQ. Once you receive the shipment confirmation email, you can track the status of your order by logging into your account.
If you have any questions about your order, please visit our Frequently Asked Questions page. If you still cannot find the answer to your question don't hesitate to contact us.
Your order details are given below. We hope to see you again soon!
Your Order #[protected]placed on July 20, 2012 10:37:53 PM IST)
Billing Information: Payment Method:
Credit Card / Debit Card / Net Banking
Free Shipping - Free Shipping
Item Sku Qty Subtotal
Amazon Kindle Touch 3G + WiFi 6" eBook Reader 2197 1 ₹9, 995.00
Subtotal ₹9, 995.00
Shipping & Handling ₹0.00
Grand Total (Excl.Tax) ₹8, 884.44
Tax ₹1, 110.56
Grand Total (Incl.Tax) ₹9, 995.00
Re: Bhaap Contact Us Submission
Inbox
x
Bhaap.com Customer Service [protected]@bhaap.com
Sep 17
to me
Hi Dhaanyaa,
We did say that we would ship by now and unfortunately we have been unable to keep that promise for reasons out of our control. We have edged closer to having your product shipped to you and are confident it will be done by the end of the week.
Nevertheless, if you are unwilling to wait, we will offer you a full refund. Please note the refund will take 3 weeks to process by which time you would have already received your product. I do understand this has been a frustrating transaction, but it is a once off which we have made sure will not happen again.
I look forward to hearing from you soon and once again thank you for your patience.
Kind Regards,
Priya
Bhaap Customer Crew
On Sun, Sep 16, 2012 at 12:32 AM, dhaanyaa.[protected]@gmail.com <"Dhaanyaa Anand"@test.localdomain> wrote:
Dear Bhaap.com Customer Crew,
A customer has just contacted us with a query. Please reply as soon as possible.
Customer name: Dhaanyaa Anand
Email: dhaanyaa.[protected]@gmail.com
Phone: [protected]
Subject:Bhaap Contact Us Submission
Comment:Order #[protected]placed on July 20, 2012 10:37:53 PM IST) kindly upadate the satus of my order as i have requested many email, no response, i as i was was promised te order will be shipped in 19 days (now it is three months gone). if not we will escalate this issue as needed. Dr Anand
Dhaanyaa healthcare dhaanyaa.[protected]@gmail.com
Sep 26
to Bhaap.com
dear priya
Thank you for for reply, (viz.Order #[protected]placed on July 20, 2012 10:37:53 PM IST).As i am getting pressure from my boss, please give a time frame, so i that i can make over, or kindly refund the amount.
Regards
DR Aj
We have placed an order with bhaap.com, till date we have not received the product or refund, we request you take action against such fraud & scams.The order info as given below.
Hi Dhaanyaa Anand
Thank you for shopping at Bhaap.com. We will send you a shipment confirmation email as soon as your purchases have left Bhaap HQ. Once you receive the shipment confirmation email, you can track the status of your order by logging into your account.
If you have any questions about your order, please visit our Frequently Asked Questions page. If you still cannot find the answer to your question don't hesitate to contact us.
Your order details are given below. We hope to see you again soon!
Your Order #[protected]placed on July 20, 2012 10:37:53 PM IST)
Billing Information: Payment Method:
Credit Card / Debit Card / Net Banking
Free Shipping - Free Shipping
Item Sku Qty Subtotal
Amazon Kindle Touch 3G + WiFi 6" eBook Reader 2197 1 ₹9, 995.00
Subtotal ₹9, 995.00
Shipping & Handling ₹0.00
Grand Total (Excl.Tax) ₹8, 884.44
Tax ₹1, 110.56
Grand Total (Incl.Tax) ₹9, 995.00
Re: Bhaap Contact Us Submission
Inbox
x
Bhaap.com Customer Service [protected]@bhaap.com
Sep 17
to me
Hi Dhaanyaa,
We did say that we would ship by now and unfortunately we have been unable to keep that promise for reasons out of our control. We have edged closer to having your product shipped to you and are confident it will be done by the end of the week.
Nevertheless, if you are unwilling to wait, we will offer you a full refund. Please note the refund will take 3 weeks to process by which time you would have already received your product. I do understand this has been a frustrating transaction, but it is a once off which we have made sure will not happen again.
I look forward to hearing from you soon and once again thank you for your patience.
Kind Regards,
Priya
Bhaap Customer Crew
On Sun, Sep 16, 2012 at 12:32 AM, dhaanyaa.[protected]@gmail.com <"Dhaanyaa Anand"@test.localdomain> wrote:
Dear Bhaap.com Customer Crew,
A customer has just contacted us with a query. Please reply as soon as possible.
Customer name: Dhaanyaa Anand
Email: dhaanyaa.[protected]@gmail.com
Phone: [protected]
Subject:Bhaap Contact Us Submission
Comment:Order #[protected]placed on July 20, 2012 10:37:53 PM IST) kindly upadate the satus of my order as i have requested many email, no response, i as i was was promised te order will be shipped in 19 days (now it is three months gone). if not we will escalate this issue as needed. Dr Anand
Dhaanyaa healthcare dhaanyaa.[protected]@gmail.com
Sep 26
to Bhaap.com
dear priya
Thank you for for reply, (viz.Order #[protected]placed on July 20, 2012 10:37:53 PM IST).As i am getting pressure from my boss, please give a time frame, so i that i can make over, or kindly refund the amount.
Regards
DR Aj
Bhaap.com — Complaint against bhaap.com in Consumer Court???
I ordered a product in November'12, order-id:[protected], still waiting for shipping.There is no customer care responce, i want to teach him a lesson..
So anybody have idea how can i file a compaint against bhaap.com in cousmer court???
Bhaap address and phone number here comes to you...Do what ever you need...I just got a delivery from bhaap, which i ordered three months ago.Finally i received yesterday...
ph: [protected]
Warehouse Manager
Sobha jasmine
Ballandur
bangalore
Karnataka 560103
India
ph: [protected]
Warehouse Manager
Sobha jasmine
Ballandur
bangalore
Karnataka 560103
India
Product is ordered on Jan 30(#[protected], when I call they are informing that the product is not yet shipped as the product is not ready from supplier side.
Why are the advertising without the product in hand?
Why are the taking order without any delivery plan?
Call center is worst, not working after working hours, even if you give your number, they are not calling back
Why are the advertising without the product in hand?
Why are the taking order without any delivery plan?
Call center is worst, not working after working hours, even if you give your number, they are not calling back
Order #[protected]placed on July 28, 2014 1:39:38 PM IST)
STILL NOT RECEIVED ABOVE ITEM
ALSOBHAAP is NOT REPLYING ON PHONE OR EMAIL ...
PL REPLY WHEN WHAT DATE U WILL SEND...
STILL NOT RECEIVED ABOVE ITEM
ALSOBHAAP is NOT REPLYING ON PHONE OR EMAIL ...
PL REPLY WHEN WHAT DATE U WILL SEND...
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