[Resolved]  Big Bazaar — Pathetic home delivery and phone response

The email contains the situation which led to this complaint :

To whom it may concern,

I dont know if it will concern anybody in BIG BAZAAR but believe me it really concerns the customers.

This email is the report the inconvenience I had to go through in order to get a home delivery from your esteemed Big BAZAAR Banasankari.

Action :
I recently purchased a dining table worth Rs 5000 (cash memo # T39/22363, Chakan # 2171) on 25th Jan and at the time of purchase I was told that since the volumes are high delivery will be madew on 27th Jan which was pretty fine with me.


Result:

On 27th there was no delivery nor on 28th or 29th Jan and I stay just a kilometer away from BIG BAZAAR.

Pathetic response on phone:

I called at [protected] to enquire about the matter on 27th Jan, just to speak to a rep I had to call 3 times after that I was told that the extension 160 for furniture was engaged and I need to call back. Then I call back 3 times but was not able to get connected to [protected] so I gave up.

On 28th I call again and after a few attempts I get to connect to the furniture department and I get a response after describing the situtation that I will get a call back within 5 mins but there was no call back made.

on 29th I call and get the same response that I will get a call back within 5 mins but since I insisted the lady replied quite convincingly that I will get the delivery by evening.

on 30th I call again a bit frustrated, I get the response that I will get a call after 5 mins then I asked to speak with the manager and I get the response from someone else who informs that manager Pradeep is not present.

Reaction :

I was determined to cancel the order due and went to Big BAZAAR to cancel the order but the rep said that the manager is not present so I asked him to cancel the order, after about half hour they made me speak to Mr Bharat Khubchanadni ASM Operations and he promised me after enquiring that I shall get a delivery 5 -6 PM on 30th. I am still awaiting delivery.

Common Pattern :

I experienced the same thing when it came to home deilvery when I purchased a refreezrator. Same response on phone, had to call eight times. Delivery was made two days after the due date only when I threatened to cancel the order.

I know that BIG BAZAAR is BIG and customer orders woth[protected] might not matter to BIG BAZAAR but it matters to the customers. I understand that BIG BAZAAR has relatively lower prices that does not mean that it is cutting down on it margins and it can lower its service. Personally I am ready to pay more to get better service. Not only me, I am sure that we all hate, having to call 5 - 10 times to get a delivery for which we have made payments in full and in advance.

Lesson I learned :

NEVER TO ORDER HOME DELIVERY FROM BIG BAZAAR whcich means NEVER TO BUY things which I cannot carry in my two arms.

Thank you if you have read the email.

Jibanjyoti Duari

Phone : [protected]

BSK -3rd stage, BAngalore -85