[Resolved]  Big Bazaar Kalyani Nagar — Cheating - Under offer "Swagatam Naye "

Address:

Pune, Maharashtra

During Diwali festival, Big Bazaar launched a scheme called "Swagatam Naye Ka"; offer was to shop & collect 1 diya sticker for every purchase of Rs. 250. Stickers to be reedeemed for the gift items between 1st Nov to 7th Nov. I shopped there for almost Rs 15,000/- & collected about 50 stickers. On 4th November I went for reddeming the sticker to get some items on special priced, but due to rush.. customer service girl requested me to come on 7th November. Then I again went to Big Bazaar Kalyani Nagar on 7th November... this time customer service girl told me that they are out of stock & it will be refilled in couple of days. She asked me to register my Name, mobile no & total number of sticker. She assured me a call back in 2 to 3 days.Till 25th November nobody called me from Big Bazaar Kalyani Nagar. Same evening I called up their land line number & spoke to the customer service executive Nagesh. He simply told me that they tried to call me but that was wrong number! On the other hand I asked him about what number they tried? he replied [protected]... it was the same & RIGHT number which was registered with them & from same number I made calls to them. After 10 mins I recieved a apology call that it was their mistake & they shall get back to me in 24 hrs. Today is 29th Nov...more than 100 hrs but nobody called me from Big Bazaar Kalyani Nagar. It was purely a cheating & Big Bazaar is fooling customers by giving fake offers & customer service is too bad.