[Resolved]  Big Bazaar — Furniture purchased from Big Bazaar

Address:

Karnataka

I had purchased furniture (dining table and chairs) from Big Bazaar. However within three months the legs of the chairs started coming off, and anyone who sat on the chair inevitably started falling down on the floor, as the chairs could not hold the weight of the person sitting on them.
I asked Big Bazaar to repair/replace the same, as the same was within the guarantee period. After following up with them for about two months with them, they came to repair the same. Though the product was within the guarantee period, Big Bazaar guy refused to change the product and welded the legs of the chair together, for which we had to pay the welder and the fitter sent by Big Bazaar. The same was again back to square one, within a few months.
This time on reporting the issue to the Big Bazaar store guy, he said that we should wait for ten days, because he was busy and he could not take our request for the same and he asked me to call after fifteen days. On calling him up again, after ten days, he sent over two guys, who inspected the chairs, and said to us that they will have to report the same to the office and will come back within two days or so. They did not come back for three weeks after that, and even attempts to contact them turned futile. Finally, this person could be reached, when he again asks me to wait for another week, because he is busy and cannot take this request. Am I supposed to sit on the floor and eat for months because Big Bazaar people does not have the time to take requests to rectify the defective items they sold.
I realise that I made a mistake buying from Big Bazaar, and I will never make the same mistake again, begging, pleading, nothing seems to help. But since a mistake has already been made from my side, I would be thankful if this product is rectified. I do not think I will ever recommend anyone to buy from Big Bazaar. If only I knew this is how I would be treated by Big Bazaar, after the purchase was completed, I would never ever have bought anything from them.
It is a shame that in our country, such people get away by selling such items, and we run from pillar to post to get value for something close to what we paid for. I am attaching a picture for one of the chairs, (four chairs out of the six bought share the same fate as of date, and the other two chairs stand ).
I have been able to use these chairs for about four months, and in one and a half years, these chairs have been used for ten days maximum, and this is the fate this chair has. We were scared to even sit on these chairs, for fear they will collapse.
Anything less than a refund, will be nothing less than a cold blooded dacoity in broad daylight.