Big Bazaar, Kharvel Nagar, Bhubaneswar — forced to buy polythene when i did not want any polythene

Address:

Cuttack, Odisha

hello sir,
i would like to put forward my compliant against the take of big bazar in bhubaneswar. I am aware that a new law has been put in place by the government according to which shoppers hav to buy the polythene in which they take away what they have shopped. This is aimed to reduce the consumption of polythenes for environmental concerns.
But when in Big Bazaar I told the billing man that i did not want to buy the polythene/carry bag from him as i would like to take away what i had shopped in my college bag. I was denied and very rudely asked to either get a polythene/carrybag from outside(buy it from outside) or buy it from him otherwise he couldn't sell me the product i had shopped for. i had to use a polythene/carrybag and could not use my own college bag to carry the stuff i had shopped for.
this behavior only implies that big bazaar is trying or modeled to increase its business of carrybags/polythenes and not reduce the consumption of polythenes/carrybag. People buy those carry bags from big bazaar because it costs only Rs.1 and you cannot carry your shopped items without a carrybag/polythene even if you wanted to and thus polythene consumption is not stopped but in turn is promoted.
This is hugely not what the intention of government was behind putting up this new law.
this has to be taken care of asap otherwise its just fooling people in the name of government.

additional complaint would be " when i asked for the complaint register , i was asked to go all the away to the entry when i was standing on the exit that too very rudely". this does not encourage customer loyality.

i hope this all is put into place soon.
thanku all.