[Resolved]  Big Bazaar Kolkata — damaged product not replaced

As a shopper, I frequent Big Bazar, Beliaghata, Kolkata 700010. On 15-Dec-2008 evening I purchased an Old SPice After Shave Lotion (Musk), Bar Code[protected]. On returning home when I checked the bill noticed that in-spite of a MRP of Rs 135/, the bill displayed a price of Rs 195/.(Ref T18/24036, dated 15-Dec-2008)

I went back to the store the next morning and customer services apprised me that error in pricing at the POS is due to recent SAP implementation at the Head Office in Mumbai, causing pricing errors. I left behind my business card and requested that this feedback of incorrect pricing be communicated to the HO and actions taken on this feedback may be communicated to me.

Though I got a return of the difference in price, I donot know who will pay for the time and chargesincurred, to come to the store a second time, just for an error which is entirely beyond my control. If it was abroad, the policy is to give away the item free to the customer, because of the incorrect pricing is the fault of the system of the store. But can I expect that in India?

I look forward to hear what corrective and preventive actions have the HO taken in response to this feedback of incorrect pricing.

b n mahanta Says:

January 4, 2009
I purchased a hcl mileap leaptop on 15.08.08 from bigbazaar kolkota, at present it is not working for last 2 month and is deposited to the local hcl service centre located at dibrugarh named compuserve. Now they are telling me that it does not contain the warranty card etc with it so they are not going to repaire the same for me. I told them I purchasd it from bigbazaar kolkota and whatever papers were given to us at the time of purchase are all submitted to compuserve. Please help and guide me what to do now i am having great trouble, , … b n mahanta dibrugarh assam [protected]

b n mahanta Says

January 4, 2009
I purchased a hcl mileap leaptop on 15.08.08 from bigbazaar kolkota, at present it is not working for last 2 month and is deposited to the local hcl service centre located at dibrugarh named compuserve. Now they are telling me that it does not contain the warranty card etc with it so they are not going to repaire the same for me. I told them I purchasd it from bigbazaar kolkota and whatever papers were given to us are all submitted to compuserve.
The person who sold the item to me was Mr sams reja with whome I had repeated telephonic discussion but I am not getting any response from him also.
Please help and guide me what to do now i am having great trouble, , … b n mahanta dibrugarh assam [protected]

I had bought a computer table from Big Bazaar Beliaghata on May 10, 2009 for Rs. 2199 cash memo no. T13/3500 dated 10/05/2009. After making the payment they tell me that the product is not available in the outlet and will deliver it to my house aftre two days though there was a product for display. Then after two days they tell me that due to teh Elections they cannot deliver and I have to wait for another 2-3 days. Then on May 15, 2009 I speak to their manager Mr. Utkarsh Roy who said the product is available in their godown but due to conveyance problems it canot be sent before Monday. When on Monday 18, 2009 I call them up, they inform me that I have to wait for another week as the product is not available in the godown also and it will be coming from out of state and also could not confirm that the product which I have paid for will be the same product that is going to be delivered. I am really frustrated with the customer care of BigBazaar and would seek help regarding this matter. I do not know whom to contact. At least this is the last time I am buying a product from Big Bazaar.
Kaniska Chaudhuri [protected]

last sunday i went to purchase in big bazaar there is an offer that i[censored] purchase upto 999 u will get a hair dyrer @RS 219 when we purchase and went to the couner they told us that hair dyrer is out of stoke i want to say that if the stoke is not available why they offer to the consumer why they cheat us

It is very bad.Same thing as hapen for me also.

I really wish I had checked for feedback before buying furniture from Bigbazar Hiland Park. I bought a 3 door wardrobe and a Bookshelf oh the 15th og Aug '09. The bookshelf is yet to be delivered! - 05th of Oct '09. The wardrobe came on a week and the fitter a week after that. After the fitting i realized that they are certainly not professional fitters coz it was terribly ill fitted. the drawer stuck scratched the door everytime we opened it and the doors weren't alligned and didnt shut properly. I've been calling them to no avail. They either don't call back or the customer care people don't answer the call or they disconnect. After shouting and threatening for so long I've been asked to look at another product wich is more expensive but they are willing to give it to me at the same rate. But seeing the standard of their furniture and service I will certainly never recommend anybody to them nor will i purchase from them. I'm totally disillusioned about Mr ashok Biyani's pride and joy Big Bazar.

Ya i also feel big bazar is not giving the materials of the price it worth.
I also purchased bed room set in dec 2008 andd the condition of the set is soo poor now that no body can sleep on that bed. and when i called up big b guys they said to provide the service bt nw they are hesitating to do so.

hi, i too have purchased campus wardrob from big bazar highland park . it was ill fitted & to add to my miseries the whole door fell down after almost a most a month of purchase. my problem is still to be solved by big bazar.

I MAKE A PAYMENT OF5500 FOR ONE CAMPUS DIVAN.EXPECTED DEL I2 TO 15 DAYS. MEMO NO 135/1124 DT 09 01 2010 . LAST THEY I PH TO BIG BAZZAR HILAND PARK BUT 8 TIMES THE FURNITURE SEC SIMPLY CUT MY PH AND NO RESPONSE . I WANT TO KNOW CURRENT STATUS OF MY ORDER GOODS.I AM REALLY UNHAPPY REGARDING CUSTOMER DEALINGS AND CUSTOMER QUARIES. PH [protected].7

You all can contact :sandip.[protected]@pantaloons.com
ph# [protected]

I HAVE PAID OF Rs13797, FOR 1-BED, 1-COMPUTER TABLE & 1-ALMIRAH.EXPECTED DEL 10 TO 15 DAYS.CASE MEMO
NO.23/0029838/398, Dt15.8.2010. BIG BAZAAR SARAI KHWAJA FARIDABAD.SO MANY TIMES DISCSSION, BUT NO RESULT TILL DATE FOR MY CASE SOLUTION.FURTHER MY CASE IN UNSOLVED THAN I WILL GO TO CUNSUMER COURT.I AM REALLY UNHAPPY REGARDING BIG BAZAAR STAFF & CUSTOMER DEALINGS.
MY NAME : RAM PRASAD.
MY PHONE NO. [protected]

To all the customers of big bazaar. I am Bipradip Mitra From kolkata. I am also notice all of your comments. I personally tell you that not anybody should buy a single product from big bazaar. because They are cheater. I am working for 3 months in big bazaar(Highland Park) as a casual staff because then my exam is over and nothing had to do so I worked there for three months for knowing their strategy Now I am doing MCA After my BSC from one of reputed college in kolkata. I saw that every employee of big bazaar are under educated except some employee and they do not have proper education in management and customer handling. I saw their strategy of selling and I noticed that they only sell product for achieve their weekly target. They do not have to intend to give customer support and all of these products are of very poor qualities. I personally know every employees of highland park big bazaar like one says parimal. They all time cheat customer like one I say

one time they give a offer that if you buy two shirts then you will get 1 free. Then I also attend in this department as employee. These all shirts are of price Rupees 125/- each but they sold one of these shirts for Rupees 500/- each so think that if you buy this shirts from outside you can get 3 shirts at rupees 375/- instead of 1000. and not only that all of these shirts are dispute quality which are sold those time. All of their furniture are dispute qualities so they do not give after sale support to customers. They always told that they sale product at cheap rate but if you look to outside market you can see that they sale product at high rate than market. and all of these products are from bombay cheap market from which they import.

So you should think 100 times before purchase a single product from big bazzar.