[Resolved]  Big Bazaar Kothrud Pune — Please give me back my 3 hours wasted in Kothrud Big Bazaar outlet Pune.

Address:

Pune, Maharashtra

Respected Sir/Madam,

I undergone really bad experience on last FRIDAY[protected] in Kothrud Big bazaar Pune outlet (timing from 10.30am to 1pm).

MY BILL NO IS:T23/67749

As I was in office and wanted some urgent grocery at home I called up Kothrud Big bazaar at around 9.18am[protected] to ask whether they will provide Home Delivery for my area(Bavdhan) from Kothrud branch. The person who attended the call ensured me that they will give ‘Home Delivery’ for the goods. Because of some work at office I could not go to big bazaar on 9th instead I went on 10th June 2011
at 10.30am.

As I had called yesterday and got confirmation I purchased grocery plus other items worth Rs 5360 and got the bill. When I reached ‘Home Delivery’ counter I experienced really bad behavior. Attendants were really RUDE. I never experienced the same in Baner Pune Big Bazaar which I usually visit.

Please find below things which happened that day:

- First they told they won’t take OIL for delivery. It is just too much. How can I take back my 15ltr oil to office back? I have got delivered same from Baner branch many times. They were so senseless that they were not even ready to sense that how can I take to office.
- They got the address they told they won’t deliver it to Bavdhan area at all.!!!!!I tried to find who took the call at 9.18am on 9th Jan 2011 but they were not co-operative at all. I really wasted 3 hours there and at last they offered my money back!!!!..Really I wanted goods not money back. They wasted my time and energy both.
- I wanted to speak to the person who took the call, they not even ready to mention the name or do enquiry. Really hurt by the behaviors of attendants at ‘help Desk’ at that time.
- I think they are so rude because Big Bazaar won’t take any serious actions against them for customer complaints. That’s why they have such rude and senseless behavior.

I AM REALLY HURT……PLEASE GIVE BACK MY # HOURS WHICH I WASTED AT YOUR OUTLET