[Resolved]  Big Bazaar — misbehaviour

BIG BAZAAR — misbehaviour with customer

i had been to big bazar bhubaneswar with one of my friend.she purchased a thing from the first floor and since the billing machine was not functioning she had to come down.
instead of coming from the stares from the 1st floor to the ground floor , mistakenly she took the exit and the security also allowed her.when the alarm went of she was stopped and verbally harassed for an hour by the manager and other staff.when we started to stop them they also verbally abused us and were behaving like street dogs without maners and dint have respect for the lady there.
if this is the attitude of the staff who wld like to go and shop there where the costumers are treated like someone very unimportant.
this matter should be taken care of since this is not a new thing in bigbazar bhubaneswar.
pls take care of this thing else future group is actually planning for its big failure..

I strongly agree to Mr. Amaresh Sahoo.Even I have faced the same problem with pone of the sales person .His name is Gaurav Mohapatra and his employee id is 44529 .He is quite fearless of giving his employee id, after shouting and misbehaving with a lady.They would talk, roam and discuss and delay the billing and if you ask them to bill quickly they would shout back.I really need to know how to take stong action regarding them

We are a regular customer of Big bazaar, Kanpur. We bought all off our house appliances from them...We do all of groceries from there too. But unfortunately not anymore. It was our favorite place to shop. Last month we were there to buy few things. When we were leaving the shop the alarm at the exit started ringing. They searched our stuff and checked the receipt everything was fine...Again while exiting the alarm rang....This time they searched my sisters jacket infront of all the customers. They did not find anything....again when the alarm sounded they took my sister inside to search her thoroughly...They searched her in a very improper way...After all this they realized that their alarm was faulty...Meanwhile in all this mess my sister realized that her phone is not in her jacket someone stole the phone in the store. When we complained about this to the customer service they did not do anything. It was a horrible experience at Big bazaar...We and our friends do not go to Big bazaar anymore after this.

Dear Customer,

Hi, I am Priya from Future Group. I apologize for the inconvenience caused by the staff. I will take this up with the concerned teams. Request you to write to [protected]@futuregroup.in with your contact details, details of the store you visited and the reference number 2089. An agent will get in touch with you over this.

Regards,
Priya,
Future Group Care

Dear customer,

Hi, I am Priya from Future Group. At the onset I thank you for bringing this to our notice and would like to inform you that I have shared this information with the store manager. Request you to write into [protected]@futuregroup.in with your contact details and reference id 3343, so we can arrange a call back from the brand team to update you regarding this issue.

Regards,
Priya
Future Group Care

Dear customer,

Just a reminder that we haven't received any response from your end.

Regards,
Priya
Future Group Care