Big Bazaar Sealdah, Kolkata — Delivery of Defective Product

Address:

South 24 Parganas, West Bengal

We had purchased a bed from Big Bazaar, Sealdah on 26th Jan, 2011. It was delivered within a week, but while assembling, it came to notice that the rot iron bed was defective. So the assembling could not be done properly, and it laid in the corner of the room(unusable).

Since that day, we had been trying to contact the couple of numbers, provided for any assistance needed. But we are yet to receive any remedy from their side. They have been providing false promises and dates, whenever we give them a call. Sometimes they don't even bother to pick up the call. And what's most disappointing is, one of the number belongs to the Manager(one Mr Soumitra) of the Furniture department. He has been the biggest liar during all our communications, and has been providing false promises. And notably, also threatened saying that, we are trying our best, and nothing would happen even if we try to speed up the process from our side by escalating it to higher authorities, or even go to the Consumer Forum.

We have made the full payment for the furniture as we needed it badly, and yet suffering to the whims of one of the employees of the so-called-esteemed brand. Soliciting the involvement of the respective authorities in this regard at the earliest.

Thanking in advance.

Regards,
Sanjay Chakraborty
[protected]
[protected]@gmail.com