[Resolved]  Big Bazaar Vashi — Non delivery & Non refund of money

Address:

Mumbai City, Maharashtra

I , on behalf of our NGO, Hope India, had booked two AC of KORYO brand with Big Bazaar in May 2011 and paid a sum of Rs.25980/- by cheque no. 282940 dtd 15.5.2011 vide receipt no. 1114 of big bazaar vashi. I was assured that as soon as the chq gets cleared, we will get delivery of both AC in our office of NGO with installation. But after one week, when we called Big bazaar, we got the info that the sales exec who booked it had gone on leave and he only can tell it after a fortnight. Since we were to go on holidaying from 23rd MAy for abt a month, we asked the person to deliver the same as we return. After returning, we called to enquire abt deliver and we were told by the sales exec that he will find the availability in the godown and will call us. but he didnt call. we enquire again & visited the store but the sales man was not avialable and others showed helpless as it was out of stock and promised only to pass the message. Nothing happened for ab a month, our NGO bought another AC from other store and asked sales exec to deliver other capacity of AC if it was not available, to which he promised to revert with availability but asked to waut till their promo event of anniversary for better deal. He did not call and on visiting, he said no scheme has come so to wait till august for 15th aug dhamaka sale. Again no scheme came and since it was prolonged, we asked him to cancel and refund our money with interest. we met and discussed his manager in the stire who agreed to refund the ful amount of 25980/- without interest. He promised to return within one week but till now his promises are flaunted thrice and finally, last Monday he promise to refund on Wednesday, but on wed he called to inform that he will pay cash on sat i.e. today. But while on the way to store today. He sent message that his boss refused to refund in cash since it was cheque. The same thing I had clarified and confirmed from him on wed wjen he alled to promise for cash but he confirmd that he will pay cash and wil not return us without refund.
These people take customers for granted and make them fool with false promises and then refuse shamelessly - THOOK KE CHAT JAATE HAI -
If this the kind of treatment they give to people like us and NGO, then one can understand wat they do with common man. I want not only my refund but also a punishment to such irresponsible and exploiters. I will send this to media and expose such menace who take public for ransom.
Through this forum, I request the consumer protection authorities to treat my this mail as my official complaint and take action against big bazar and ensure not only refund of my payment but also a sum of Rs. 2 Lakhs as penalty towards harrasment and expenses and cost of my time and effort to highlight this issue and bring justice to public.
Prof. Saurabh Sharma
PRESIDENT
HOPE INDIA FOUNDATIONS
NEW PANVEL
email: [protected]@rediffmail.com
[protected]@rediffmail.com
Mob: [protected]