[Resolved]  Big Bazaar — Denial of proper service at Big bazaar customer counter

Address:

West Bengal

I purchased 8 items on 23rdDec 2010 from Big Bazaar (Future value retail LTD), Sector-III, Salt lake, Kolkata-700106 counter making a total of Rs.1039.00 which inadvertently got debited twice though BIg Bazar POS (POS # 178970 and 179005) via my SBI debit card (Card # 6620 [protected])
On complaining the same on 10th Jan ,2011 via personal visit, the official at the Accounts deptt had confirmed that they are taking up the matter and the same would be resolved in next 7 days. They would also get the amount credited in my account which got wrongly debited.
To my utter surprise, when I did not receive the money even after 7 days and when my wife called them up they refused to accept the call stating that they were very busy and they would get back in proper time which unfortunately never happened even after 4 -5 days
The next time I had called them up on 22nd jan,2011 they told me that it was not possible for them to refund the money and i personally need to visit SBI, Park Street my home branch to get the money refunded.
Sir, I too work in a Private Bank with lots of responsibilities on my shoulders and it is indeed not possible for me to leave the branch and visit SBI bank branch at odd hours.

When I requested them for assistance they said it is not possible for them to assist me anymore as lots of similar cases are also pending for months
Though, i have received the money on the intervention of one of SbI offiicial who is also my relative, but the callousness of the Big bazar staff can't simply be forgiven.
Requesting the concerned authority to take action against such harrashments to the consumers by the reckless staffs of Big Bazar Salt lake Sector III.

Rgds Sourabh Banerjee
[protected]