DELAY IN DELIVERY OF PRODUCT
My father Sh. David Kerketta resident of "Meena Niwas"Lalpur Peace Road Bye Lane, Behind Holy Cross School, Ranchi had booked 02 Nos. Wardrobe and 02 Nos. Dressing Table, total items costing Rs.33, 600/- only, by paying a booking amount as advance of Rs. 15, 000/- on 27/10/08 from Big Bazaar, Home section, Ranchi. The date of delivery given for the above products was 15/11/08 vide Advance Receipt No. 2052000849 dated 27/10/08.
The product was not delivered on the above committed date (i.e.15/11/08). Post the failure, on the part of the organisation to deliver the said items on the committed date, there was not even a courtsey call made by Big Bazaar, Home section to the said customer.
Once, the committed date for delivery had passed & there was no reverts from Big Bazaar, Ranchi, my father visited the store to enquire, about the delivery status, to his amazement, he was given assurance, that within the next few days, the booked items would be delivered to him. Since then, he being a retired person, had repeatedly followed on the status of the delivery over the phone, as well as many a times personally vsiting the Big Bazaar, Home section to followup his case. Every time, he was turned back, with assurance & further committment of delivery.The situation holds now that, he has yet to recieve his delivery from the said organisation. It is almost a delay of 37 days from the committed date by the said company.
It has been a shere physical & mental harassment for Mr. David Kerkatta because of lack of professionalism/promised committments & last but not the least taking customers for granted on part of Big Bazaar, Ranchi.
Thanks & Regards
S/o David Kerketta
"Meena Niwas" Lalpur Peace Road Bye Lane,
Behind Holy Cross School,