Bigbazaar — pathetic service

I bought a bed with mattress from bigbazaar on 4th of Oct, at the time of payment they told me that it's not in stock and can be deliverd to me on 24th of Oct, when i asked why they require so many days, then got answer that it will come from Bombay, belived on them and placed the order. on 24 th Oct, was very exited to get the bed and mattress as waited for them for almost 20 days. but no luck so called the furniture department on 25th. first of all no one was picking the phone at last after trying for almost 20 times someone picked the attend the call and told me that it didn't come from Bombay so u will not get it. when i asked when i will get it, that fellow simply dissconnected the call. called on 27 th and thretend them to go in customer care then they delivered the bed and told me that mattress will be delivered on 28 th of Oct. but didn't deliver it on 28 th . still calling them like mad person for the delivery of mattress. don't know whan they will deliver it.