[Resolved]  Birla Sun Life Insurance — poor service

I am policy holder with BSLI since oct 2008 and it was the biggest mistake of my life in finiancial planning.
Their customer service is worst in class. There are lot of issues i am facing with them below are few of them:
1) They change mode of premium without asking customer as i am a victim of this policy. When i contacted contact centre at[protected], customer care executive do not have any explaination and thus register my request giving some 12345 request no. This request will remain pending for weeks and none responds.
2) To my surprise on 1nd jan 10 i received a letter from BSLI in which there was a intimitation that my policy has been lapsed due to non payment of premium on time and when i contacted them they told that it has happened by some system error as my policy never went lapse. same story repeated they gave me a request no for explaining what went wrong but till date(26th jan) nobody from their end reverted.
3) On 11th jan again i received a letter from them statingthat as per your request details of nominee are updated whearas i never ever posted any such request. Again story same they did not responded to my quarry via contact centre till date.
4) The policy which i hold is BSLI saral jeevan where i can switch funds (out of eight) any number of time freeof cost so i placed a request for fund switch on 16th jan but till date the switch has not happened. and still ste sory is same that request no is pending.
Today if i calculate then my fund value has grown -4%.
To summarize BSLI has tortured me in every possible way it can.

Regards,
Arvind Mann
[protected]