[Resolved]  Birla Sunlife — Bad Service

Address:

Bangalore, Karnataka

Dear Birla Sunlife

Ref no: 30188562/30189927

Policy No:[protected]
Name : Sudarshan Naik Borker

I would like to bring to your notice that I have send a Partial Withdrawal request to your Mumbai office TNT AWB: DO[protected]Attached is the letter sent along with the requested documents attached are the policy coverage details)
I received a call from your Birla Sunlife rep in the 1st week on Nov informing me that the documents have been received and the same will be processed in 15 Working days and till date did not receive any communication from Birla

I happen to call the customer service on the 19th Nov 10:00 am to check on my status, and was informed that the documents have not been received and there is no update of the partial withdrawal in the system ???, after doing all I can to convince the customer rep that the documents have been sent they finally agreed that the documents were received, but one document (coverage details are missing) Please refer to the attached letter, I have sent all the documents.
I was informed that the money will be transferred this week to my account and i requested a acknowledgement mail as we policy holders don't receive any confirmation from the company about submitted documents and its easy for the company to bluntly say we have not received any documents, I did not received the mail by evening as promised by the representative.

I called the customer care on the same day 19th Nov at 5:00 pm, to check on the acknowledgement mail and to my surprise I had to go through explanation and get to to accept that my documents have been received and after which they agreed they received the documents.

So far, I am disappointing by such response by a company who claims to value the sentiments of the common man.

My question to the Company here,
Why wasn't the Policy Holders data updated with the Partial Withdrawal request ?
If some document was not received why was there no communication to the Policy Holder made to inform him on the status?
What about the acknowledgement to the customer for sending all his personal documents ?
Who is answerable to the Policy Holder for not adhering to the 15 days time to deposit the money to the account?