[Resolved]  Birla Sunlife Insurance — Closing ECS

My details are :

Policy id - [protected]
Policy Name - Gold Plus II Base Cvg Term 8 Pay 3

I paid the full amount for one year and told them so many times by phone and by emails to close ECS but they send a letter that one installment is due of Rs. 12499.95
the agent Rajiv singh Gaur is on vacation for his marriage and the others (Puja choradia , Surendra rajpurohit )are not friendly , in udaipur branch office.
i also wrote this matter to moneycontrol.com