Blackberry Mobile — cheating in services in mobile handset

Address: West Delhi, Delhi

dear
sir/ madam
i have purchaed my blackbery handset 8520 curve model before 2 and half months. there is a problem started in battry 1st of july and i have submitted my batery for replacement at 11 july 2011. As per blackberry guidelines there is a customer problem solve in 5-7 days eithor there is a repair or replacement.
IMEI NO - [protected]
ESN NO - 25E9EEB0
WON - NKP/BB/11/00730
DEMAND NUMBER- 78
but today is 20 days completed but there is no resolve my complaint. i have called many times in janakpuri blackbeery sevice station but no one is picking my call and after that i have called to blackbery manager Mr Parveen kumar but he is not picking my phone.
due to this i am suffering very much and i have lost big business deal of lacs.
so i want justice.
NAME - GAURAV SAINI
CONTACT NO- [protected]
ADDRESS- A-89 MANSA RAM PARK UTTAM NAGAR 110059
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