Blazeflash Courier — shipment not delivered and lost

Sir
I am a serving officer of Indian Armed Forces posted in pune. My address is Air Force Station Lohegaon Pune (next to pune airport). A shipment with important doccuments was despatched from my home town lucknow by Blazeflash courier service. The above mentioned consignment did not reach me and has been returened to Lucknow. After enquiring on telephone they did not respond proprerly hence I had to personaly visit there pune station office, where they told me that it was not delivered as they dont have service to my address and that it was "inconvinient" to deliver in defence area. The behaviour of the staff was totally unprofessional and rude while conveying the same. They also tried to track my shipment through internet where they themself got confused. Presently I am unaware of the location of the pakage and the delay is causing me administrative hasseles. As a consumer I should have been informend about this limitation of the courier service and the pakage should not have been accepted at the first place. Please find the print screen of tracking page as attached. Tracking id is[protected]