Blazeflash Couriers Ltd — Not delivering couriered document on time

Address:

Mumbai City, Maharashtra

Blazeflash Courier- One of the careless/ most unprofessional courier services.
I was expecting an important document which was couriered from Delhi on 13th April'12 (Track ID:[protected]. It has reached at Mumbai at local center at Kandivali on 14th April'12 (on the very next day). 15th is Sunday. When i didnt received the courier till 17th morning, i tracked the courier and found it is at local area only. I called up (Tel No:[protected] the local center (Kandivali) where the courier has reached on 14th afternoon. They said courier can not be delivered on that day (17th). I made request to dispatch the document on the same day-saying the importance of the document. They agreed to send someone also handedover the phone one of the delivery boy who asked for the address (road map) of delivery point. But on not receiving the document on that day i called up to the same center on next day 18th April'12. They said on the same day (on 18th ) they forwarded the document to our Mira Road agent. I just shouted on them for such unnecessary delay though they were made aware off about the importance. I got the local Mira Road agent contact no, and called them on the no: [protected], they said we have received the document but we will deliver it to you tomorrow. I said already we are waiting for it for last 3-4 days. They didn't delivered on 18th. They delivered the document on 19th afternoon.Now it s no meaning of delivering to us, I really lost the deal of Rs.12,000/- only because of their most unprofessional approach. They should be kicked out from this type of business. Which document takes 1 day (even same day) to move anywhere in the city or even intercity, they took 3 days to dispatch. I need strong steps for this (careless) courier services. My Contact No is: [protected], My Name is: V.Tewari