[Resolved]  Bmtc — Misbehaviour & refund denied in Volvo bus

On 2nd June 2009, at around 6 PM I boarded BMTC Volvo bus from Residency road to Manipal Hospital (Kodihalli - Airport Road)

The details of bus was as follows :
BMTC KBS Depot - 07
No 00144713
Route : 335 E
Other details as available from ticket issued :
176354 DC6814 335E[protected]

When i gave him RS 100 for the ticket, the conductor rudely told to give change or get-down from the bus. I denied getting down from bus.

Thereafter 5 minutes the conductor came & collected Rs 100 & issued a ticket of Rs 15, writing at the back of ticket Rs 85 due.

He has not refunded the balance anount even after repeated requests.

When the destination was almost reached, i finally requested him to refund the balance.He ignored me completely & told me to sit, knowingly that i need to get down immediately.

Then he threatened me neither to refund money nor to stop the bus.

He showed his power by threatining that he donot care of any complaint against him. He even denied sharing his token details.

Then with the help of other passengers of the bus, i finally managed to get back the refund & able to stop the bus.

Sir,
is it justified to tell a lady passenger to get down from bus, midway?
is it justified to deny refund of money (Rs 85 for just a Rs 15 fare)?
is it justified to deny stopping bus at bus stop & finally?
is it justified to misbehave a lady passenger in public?

An effective & early action in this regard is highly appreciated.

I am ready to co-operate in any enquiry/proceedings against the bus conductor.

Thanks & Regards,
Sweta
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Complaint marked as Resolved 
Verified Support
Aug 25, 2015
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
Dear Sir, We are getting updating pop-up message from this site from last few months back, so delay in reply. Sure action will be taken on your complaint. BMTC
Complaint comments 

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Private & Confidential


Sub: Misbehaviour & wrong way of talking

Respected Sir/Madam,

I'm Anuradhaprasanna Working as a Office Executive in a Education Institution based at White Field. Every day i use to travel by bmtc 6 to 8 buses.

1.Every time we will not get seat to sit. Yesterday (12.11.09 - Thursday) this thing happened at bus @ 7.45am from Kundlahalli gate I standing in the 3rd Ladies seat. In my place 3 gents were standing, Conductor did not send them back the gents and he will stand by pressing me and issue the tickets to others. I told him, you can't send back the gents & you did not stand in gents side & you will be pressing my stomach, I spoke with him, then conductor harrassing me so much and shouting like anything & he will ask me to get down.

Bus Details:-
Vehicle No.: KA-01 -2938
Date:12.11.09
Ring Road Bus No. 502
Time: Kundalahalli Gate-7-45am
Rout: Kadugodi to Kengeri

SPECIALLY BEHAVIOUR IS SO RUDE FOR BAD IN KACHADA WORDS

So i expect some action to be taken in this regard.

Anuradhaprasanna
Sub: Bus timings

Respected Sir/Madam,

My office is in ITPL and I stay in ChandraLayout. We have direct bus 333T Volvo from Nagarbhavi to ITPL which goes via ChandraLayout. However, the bus timings is not very clear. The bus comes to ChandraLayout at different timings everyday as follows;
7:10 AM, 7:25 AM, 7:40 AM...if it is 5-10 mins delay we can understand. But, vary in bus timings everyday will not help anyone.

Many people are depending on this bus to travel and please schedule timings/fix timings and let us know.

Thanks for your co-operation,
Shilpa
I took a volvo bus from ITPL to Kundalahalli gate .
I gave conductor 100 RS and he returned me nothing and wrote 85 @ the back of the ticket . I had to get down @ my stop but @ my stop he was not there in the bus so i got down.
Now I wanted to know is there any way to get back my 85 Rs.
The bus details are:

KBS DEPOT-07
No.00028157
17:42:23 13/07/10
SAI HOSPITAL to KUNDAL GATE
[protected] V305d[protected]

Regards,
Monika

BMTC — No refund of change and rude behaviour

Hi,
I am Siddhartha Misra and I want to register a complaint against BMTC bus no.G2 regitration number KA 01 F-331 towards the rude behavoiur of the conductor and not providing change.
I took it from MG road to Bomanhalli at 8:00PM cost of ticket is Rs 11 and at that moment I havent had exact change so I gave Rs 20 but he showed a rude behaviour and asked me to get down of the bus,I said please write it behind the Rs9 which I ll take later from you.He wrote it behind after lot of argument.

When I reached my destination I asked for the change but still he was furious and angry ,I showed him my purse that I don't have change but he argued and said he don't care get down without it.He had change with him then also he was arguing and showing rudeness which was disgusting .Then he asked for the ticket and I gave him but then he tore the Rs 9 written behind,which was shear a theft. Then I took Rs 8 ticket from him,thinking instead of money going in his pocket it should go to the state government and he gave me Rs 1 back which made me realize he had change with him but was not giving me back ,after taking the ticket I got down to my destination.
The named him as Kumar was not at all guilty of his behavior.
The image of BMTC has gown down in my eyes with the behavior of this conductor.
Certain measure needed to be taken to make them realize how to behave with everyday commutator.
Please look into the matter and I am available at siddhartha.[protected]@gmail.com for any sort of inquiry.
Thanking you,
With regards,
Siddhartha Misra
To, Date:[protected]

The Managing Director,
Volvo Divison B.M.T.C.

Respected sir,

Sub:- Requesting to give the money back which i left.

I am lalithamma travelling in the volvo bus.I had given 500/- to conductor and he had issued me the ticket for rs 40/- and he had given me 300/- and he returned me nothing and wrote 160/- at the back of the ticket. But in the my stop i had forgotten to collect my money.

Now I wanted to know is there any way to get back my money 160/-rs.

So, i am requesting you to give my money back.

The bus details are:-

BMTC VOLVO DEPOT-07
BUS NO:- F 8835,
ROUTE NO:- 335E
TICKET NO:-
QN[protected]/-
D[protected]/-
NV[protected]/-
13-11-10.

Please do the needful,

Thanks & regards,
Lalithamma
ph:- [protected]

BMTC — CONDUCTOR NOT SUPPORTING LADY PASSENGER

VEHICLE NO - KA 42 F - 1674 K - 4 MAN WAS SITTED IN THE LADIES SEAT I SED GO BACK BUT HE DIDNOT GO BACK THE CONDUCTER ALSO SED TO ME I CANT HELP YOU

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