I travel by volvo 500D every thrice a week. I have no qualms against the service but yes today that 26th September, I caught an orange volvo bus from Manyata tech park. My stop is at the New Horizon Engineering college. It was a 60 rupees ride and I paid him 100 rupees for which he did not have the change so he said he will give me later. by the time I reached JPMC it was crowded and this conductor had tons of 10 rupees chiller so at the second last stop i asked for my forty rupees which he declined to give then. Just before reaching my stop I asked again 1st) he talks to me so rudely 2nd) he tells me to get down where one lady will give the change as she has to get down in the same place. I told him the lady doesn't owe me anything. Then he shouts. My point is I have had a similar situation before but the conductor was generous enough to explain it and I have even left twenty rupees or ten rupees occasionally but this conductor was going on humiliating me in front of whole lot of people. Not to forget just before this happened today in the bus he was paying others money happily but probably I come from the north east part of India he was discriminating. Sad fact is BMTC is good but because of one or two person like him will spoil the reputation of the company and even more sad is we the passengers are the reason why BMTC is making so much money but here we are treated like piece of garbage. How can you not train your staff not to in the plate that gives him food.
I hope you will take a serious action to this conductor in an orange volvow that started at 8:30 from manyata.
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Aug 14, 2020
Complaint marked as Resolved
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Bangalore Metropolitan Transport Corporation [BMTC] Customer Care
from Mudhol, Karnataka
Verified Support
Dear Sir,
BMTC regrets the inconvenience caused. Taking note of your complaint action will be taken in this regard. Further pl. Provide the vehicle number date of the incident or at least the photo copy of the ticket to identify the crew and to take necessary action in this regard.
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BMTC regrets the inconvenience caused. Taking note of your complaint action will be taken in this regard. Further pl. Provide the vehicle number date of the incident or at least the photo copy of the ticket to identify the crew and to take necessary action in this regard.
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