BMTC Volvo Bus No:ka01fa - 278 — Unnecessary delay n abuse

Dear sir,
This is Gaurav . Having boarded the BMTC volvo bus at 19:08:35, from Big Bazar ITPL, I expected it to be on time but after five minutes ride the bus stopped for about five minutes and the driver was unwilling to move on even on reguest . He started abusing at the same time . It was a horrible experience .
Plz see to the matter.

Ticket no. : 00121111