[Resolved]  Book My Holidays (Bag It Today) — Book My Holidays (Bag It Today) have been cheating us

Book My Holidays (Bag It Today). — They have been cheating customers by wrong information

Dear Salil Kumar,

My name is Mitesh Nandu, resident of Mumbai

I am one of the customer of Book My Holidays (Bag It Today).

Recently, I really had a bad experience & have been cheated by your Marketing team.

As per the scheme offered we get a confirmed booking of any of the hotel mentioned in the package if we book 30 days in prior for India & 45 days for International booking.

We had sent the request 40 days prior to be safe for getting confirmed booking within India.

Till almost 7 - 8 days there was no response from reservation team. We tried contacting the Marketing person Mr. Manish through whom we had taken our package. He said he will check n get back to us. Still no reply from him.

We almost called so many times at your customer service ,Marketing team but there was no proper reply from any one.

Later, I got really angry & yelled on the customer service & Marketing team.

Finally I got a call from reservation team saying the hotel mentioned by you are full & there is only one option available that is : Royal Palms.

I informed that we are suppose to choose the hotel we want to stay & we are suppose to get confirm booking anywhere we want to stay if we book before 30 days.

They informed that the package doesn’t allow you to select the hotel, it’s we who decide where you will stay.

I really got angry n tried to explain her that the package is we choose the hotel & I also confirmed the same later with the Marketing team.

Again, reservation team is not agreeing what we are saying & informed that please confirm where we are offering or else you won’t even get booking there.

I called Manish who gave us package & got wild on him, he said no point talking with me, as you have already paid & if you don’t even choose what we are offering, you shall be losing the same.

Not only this, I tried to learn the package from several other marketing person, everyone mentioned that you shall get confirm booking as mentioned above.

This clearly means that your team has been cheating people with wrong information.

I am already a member & 5 more friends are member with you. I want we get Refund as I am not interested in the package.

Please be informed that I shall be filling a complaint in CONSUMER COURT for sure if I don’t get my money back, as I really wasted my time n money behind this.

Looking forward for a prompt reply.

Thanks,

Mitesh Nandu

+91 [protected]

BELOW IS MY COMPALINT ON CONSUMER COURT FILLED ONLINE. ( FORUM)









My name is Mitesh Nandu, resident of Mumbai.

I was referred about Book My Holidays (Bag It Today) by a friend of mine.

My friend had suggested my name to become a member of Book My Holidays (Bag It Today).

I received a call from them & they explained me about their membership & benefits.

I was happy with the scheme & registered myself being a member with them by paying Rs. 7000 by my Credit Card.

I suggested around 5 more friends to become a member with them & all of them ended up paying Rs. 7000/ each for becoming the member.

The scheme was : All booking request made has to be 30 - 45 days in advance (30 Days of
Advance Notice when booking within India and 45 Days of Advance Notice when
booking abroad.

We did the same & now we have no reply from them till date about the confirmation. We tried calling Manish who had offered us the scheme is not coming on Phone & answering the call. ( booking date : 19th March, 2011)

We called so many times on Customer Services: +[protected], but every time we get a different answer & till date we don’t have any answer on our request.

We emailed them so many times & also complained about the same, but there is no proper reply from their end.

Somehow we got Manish on phone & informed that you are not fulfilling your commitments which you had committed & mentioned on email also.

We also told him that we shall be filing case against you & take your company to consumer court, but he sounded arrogant & challenged us to do whatever you want.

I am really frustrated calling & emailing them, with no response from their end. I would request you to please take strict action against them & see to it that they do not make other innocent citizens of India fall prey to their devious methods of cheating people with false information.

I look forward for to your support in solving this issue.

Thanks,

Mitesh Nandu
+[protected]
nandu.[protected]@gmail.com

----Original Message-----
From: bookurholiday [mailto:[protected]@bagittoday.com]
Sent: Friday, December 17, 2010 1:54 PM
To: [protected]@eurorealtors.in
Subject: INDIA TODAY - Book Your Holidays Now !!!

Dear Sir

Greetings of the day!!

We are delighted to inform you about Bag It Today (Book My Holiday) holiday
offer running in your area these days. The holiday club of the millions of
people who know that Bag It Today will help them define their entertainment
experiences and deliver the best holidays.

As per our telephonic conversation, please see below the details of the
membership offer:

1. This offer is valid for 4 members.

2. The Voucher will be valid for a period of 12 months.

3. All booking request made has to be 30 - 45 days in advance (30 Days of
Advance Notice when booking within India and 45 Days of Advance Notice when
booking abroad).

4. Voucher will entitle the customer for 7 Nights and 8 days of
accommodation in our listed 3 - 5 star properties around the world.

5. Voucher can be used anytime of the year except from 20th Dec - 7th Jan
due to high occupancy.

Attached is the resort list for your reference:

Offer Price: Rs. 7750 (Rs. 7000 to be paid upfront through credit card on
IVR and Rs. 750 to be paid at the time of booking through Demand Draft).

Mode of payment through Credit Card by IVR System.

If you need any further help feel free to contact us on +[protected]
from Mon to Sat.

Hope you will like this and give us an opportunity to serve you.

Warm Regards As Always,
[protected][protected]
Manish
Sales & Promotions Team
Book My Holidays (Bag It Today)
Customer Servives: +[protected]

For up-to-the-minute coverage of news and entertainment in English, visit
http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and
confidential to Living Media India Limited and are intended only for the use
of the recipients named above. If you are not the intended recipient, please
do not review, disclose, disseminate, distribute or copy this e-mail and
attachments. If you have received this email in error, please delete the
same along with all attachments there to and notify us immediately at
[protected]@intoday.com.

Dear Sonu,

I have submitted the same but it has been more than 2 weeks as per your commitment we have not received payment.

I shall make sure that i file a complain in Consumer Court now, as you have been fooling consumers by fake commitments.

See you in Court if we don't receive payment within two more days.

Thanks,

Mitesh

Dear Sonu,

I have submitted the same but it has been more than 2 weeks as per your commitment we have not received payment.

I shall make sure that i file a complain in Consumer Court now, as you have been fooling consumers by fake commitments.

See you in Court if we don't receive payment within two more days.

Thanks,

Mitesh

Dear Sonu Kumar,

We are really sorry to say, but we have already started procedure for fighting against your company in consumer court.

We have already appointed a professional company to help us lodge a complaint against BAG IT TODAY.

You guys really tried my patience level & never took us seriously.

I emailed you so many times asking about the refund & everything, but you never replied.

We are 5 people who shall be filling individual complaint against your company in consumer court.

The others shall be also fighting for refund but through other mode.

Well look forward to take your company in consumer court soon.

Thanks,

Mitesh

Book My Holidays (Bag It Today) — WRONG INFORMATIONS

Dear Sir/Maam,



THis is a complaint about the bag it holidays offered by BOOK MY HOLIDAYS "BAG IT TODAY" .



1) The time i recived a call i was been told by the sales executive Mr Pradeep that it is not necessary to utilise the voucher at one go . I can have 2 seprate holidays by paying a mere 250 rupees.



Now that i have recieved the booklet its says that i have to use it at one go only.



2) Second complaint is that i had been told by him that this voucher is for 4 adults and that i would get 2 rooms or 1 big room which can accomodate 4 adults .



Now the bookelt that i have recieved mentions that its for 2 adults and 2 chilrens below the age of 18.



We had kept huge trust on you by paying Rs 7000/- and now i realised its a sales gimmik.


PLEASE STAY AWAY FROM IT.


Thank you

Dear Sir,

We have come across your online complaint registered on india-complaints.com

Please accept our sincere apologies for the inconvenience caused to you.

We regret to inform you that we are unable to locate your order in the system and request you to kindly provide us with the following details:-

 Booking id-
 Authentication code
 Transaction id-
 Email id-
 Mobile no.-
 Order no.-

On hearing from you, we shall provide you with the status of your order.

We value your association with Bag it today and thank you for your patronage & co-operation.
For any further query or assistance, please feel free to write us on [protected]@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards,
Leela Rawat
Bagit Today.

Hi,
I also have five people with exactly the same problem. Did you make any headway with the company. We could get together and approach consumer court. Contact me on [protected]@gmail.com